Student Services Coordinator

Purpose

The Student Services Coordinator manages academic record processes for Fine Arts Student Affairs and serves as a conduit of information regarding university policies, procedures, and resources for its undergraduate students.

Responsibilities

• Services Coordination: Manage incoming student messages to the central student affairs office, responding promptly to routine questions and directing complex inquiries to subject‑matter experts; meet with students facing acute non‑academic challenges and connect them with appropriate college and campus resources; coordinate responses to inquiries from administrators, parents, faculty, and staff.
• Process Management: Process non‑automated Q‑drop, pass/fail changes, withdrawals, late registrations, tuition rebates, and other university transactions; serve as primary liaison with relevant university units, notably the Office of the Registrar; apply and interpret Fine Arts and university‑wide policies and procedures.
• Communication Coordination: Oversee Student Affairs website content—write or revise copy, improve functionality and appearance, keep information and links up to date; disseminate Student Affairs information to students primarily through EAB Navigate campaigns and editorial oversight of the student electronic newsletter (Doty Digest).
• Work‑Study Supervision: Hire, train, and supervise one to two student work‑study employees; promote exceptional customer service; manage schedules to ensure front‑desk coverage when full‑time staff are unavailable; assign appropriate tasks to support Student Affairs.
• Degree Certification: Cross‑train on Degree Coordinator duties; provide surge and backup assistance reviewing graduation applications, processing degree audit updates, and revising student degree planning materials.
• Director Initiative Support: Collaborate with the Director of Student Affairs to review, streamline, design, and document policies, procedures, and practices for the College; assist with planning and executing student affairs initiatives and special projects.
• Team Engagement: Work closely with Student Affairs leadership to troubleshoot problems, enhance efficiency, and strengthen unit excellence; actively participate in team meetings and decision‑making; advance Fine Arts Student Affairs objectives and contribute to its programs.
• Professional Development & University Service: Increase knowledge and abilities through continuing education and professional development; serve on the Fine Arts Appeals Committee and other college or university committees as needed; staff student events such as Commencement and Gone to Fine Arts.

Required Qualifications

• Bachelor’s degree.
• At least three years of experience coordinating or administering a program.
• Effective communication.
• Initiative.
• Accuracy and attention to detail.
• Teamwork.
• Growth‑and‑development mindset.
• Service excellence.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience working with college/university students.
• Experience supervising employees.
• Demonstrated success managing projects in an office setting.
• Proficiency in UT Advisors’ and Reporting Toolkits and/or EAB Navigate.
• Working knowledge of student policies and procedures outlined in the UT Austin General Information Catalog and Undergraduate Catalog.
• Working knowledge of DocuSign.

Benefits

• 100% employer‑paid basic medical coverage.
• Retirement contributions (Teacher Retirement System of Texas, subject to eligibility).
• Paid vacation and sick time.
• Paid holidays.
• Other services and perks.

Pay

Salary range: $50,000 – $54,000.

Schedule

• On‑campus position with optional one remote day after 45 days, pending manager approval.
• Work shift: Monday – Friday, 8 am – 5 pm, with occasional evenings and weekends for special student events.
• Weekly scheduled hours: 40.
• Working conditions include prolonged screen time, repetitive keyboard use, and manual dexterity requirements.