Student Services Coordinator

Indiana University (IU) Fort Wayne (IUFW) is a health-sciences-focused campus committed to preparing healthcare professionals to serve northeast Indiana and beyond. The campus provides a collaborative environment with opportunities for interprofessional education, community engagement, and partnerships with the region's healthcare organizations. The IU School of Nursing Fort Wayne is one of three core campuses of the Indiana University School of Nursing and offers traditional Bachelor of Science in Nursing (BSN), Accelerated Second Degree BSN, and Registered Nurse (RN) to BSN pathways.

About the Role

Faculty join a collaborative academic community committed to excellence in teaching, student success, scholarship, service, and innovative nursing education. Located in a growing healthcare community, IU Fort Wayne offers faculty opportunities to mentor future nurses, collaborate with clinical and community partners, and make a meaningful impact on nursing education and the health of the region.

The Student Services Coordinator is responsible for creating, auditing, and maintaining a system for accurate and complete undergraduate student records from admission through graduation. This position works with advising staff, assistant and associate deans to provide accurate program information to IUFW School of Nursing faculty, staff, and students.

Responsibilities

Department-Specific Responsibilities

• Serves as an information resource for faculty, staff, and students.
• Serves as key contact with the registrar, admissions, and other university offices to resolve student issues.
• Prepares reports and evaluation of student progression and records for the School of Nursing.
• Monitors compliance of clinical requirements.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives.
• Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.
• Accurately maintains student records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback.
• May prepare and disseminate handouts, presentations, or other materials.
• Assists with ordering or creation of promotional materials for student organizations or departmental needs.
• Takes on tasks of increasing complexity, such as performing benchmarking research of student services initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.
• May provide guidance to other Student Services Coordinators.

Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

• Required: High school diploma or equivalent (such as HSED or GED).

Work Experience

• 2 years in an office environment, higher education, or a related field.

Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Demonstrates ability to maintain confidential information.
• Effective interpersonal skills.
• Demonstrates customer service skills.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Pay

$40,000.00 - $45,000.00 annually based on experience and qualifications

Benefits

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.