Student Services Coordinator/Advisor 1

Job ID: 1481-YN_ADMINPRO

About the role

The Student Services Specialist is responsible for providing academic advising and service to current graduate students for the Graduate School’s Programs area. Uses knowledge and experience specific to these areas to manage the analysis and processing of Programs of Study, transfer evaluations and transcripts, assessing academic level, responding to academic queries and developing individual academic plans. Devises and implements procedures and exercises independent judgment in interpreting and applying policies. Independently advises staff, students, and program personnel regarding enrollment and graduation business processes and related policies. Helps to administer academic programs related to recruitment, retention, and graduation efforts.

This is a full-time (100% FTE), permanent, 12-month position located in Pullman, WA. The role is overtime eligible and not eligible for work visa sponsorship.

Responsibilities

• Provide academic advising and services to current graduate students
• Manage analysis and processing of Programs of Study, transfer evaluations, and transcripts
• Assess academic level and respond to academic queries
• Develop individual academic plans
• Devise and implement procedures; exercise independent judgment in interpreting and applying policies
• Advise staff, students, and program personnel on enrollment and graduation business processes and related policies
• Administer academic programs related to recruitment, retention, and graduation efforts

Requirements

• Bachelor’s degree and two (2) years of professional work experience in student services or related education/experience
• A Master’s degree in a related field may substitute for one (1) year of professional work experience
• Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis
• Customer service experience
• Experience with Microsoft Office software including Word, Excel, and Outlook
• Documented experience working effectively as a member of a team

Preferred qualifications

• Prior experience with WSU forms and procedures
• Prior experience with WSU graduate programs and their academic careers
• Prior experience with MyWSU
• Prior demonstrated experience with customer communication skills, both written and oral
• Prior experience with academic advising

Benefits

• Paid sick and vacation leave
• Paid holidays
• Medical, dental, life, and disability insurance for employees and dependents
• Retirement plans
• Deferred compensation and optional supplemental retirement accounts
• Training and development
• Employee tuition waiver

Pay

Monthly salary $3,750–$4,200, commensurate with experience and qualifications. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position; individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Schedule

Full-time (100% FTE), 12-month permanent position; overtime eligible.