Student Service Coordinator/Pathway Advisor

Job Summary

Primary point person responsible for designing, coordinating, and delivering holistic student support for international students enrolled in the English language pathway program. This role ensures that students receive integrated academic, social, wellness, and immigration support to help them successfully transition into full degree programs and thrive at the university.

Responsibilities

• Serve as the primary contact for English language pathway students, providing individualized academic, personal, and cultural support through regular check-ins, proactive outreach, success planning, referrals, and progress tracking.
• Develop programming that promotes student engagement, inclusion, wellness, and cultural adjustment. Connect students with appropriate campus resources and escalate well-being concerns as needed.
• Provide a range of student advising services including academic, cultural, & campus support.
• Serve as a liaison across academic units, student affairs, ISSS, housing, and external partners. Report on student progress, risk, retention, and engagement and contribute to program leadership discussions.
• Evaluate student support services, recommend data-informed improvements, contribute to training and onboarding resources, and support initiatives focused on retention, persistence, and student satisfaction.

Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
• Department may hire employee at one of the following job levels: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.
• PREFERENCES: Read, write, & speak Mandarin Chinese. Experience with student engagement and retention. Experience with international student support. Experience with continuous program improvement. Independent, pro-active, effective communicator with excellent follow-through.

Benefits

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Special Instructions

• Requisition Number: PRN46000B
• Full Time or Part Time? Full Time
• Work Schedule Summary: M-F 8 – 4pm, some evenings and weekends as needed. (Can provide comp time)
• Department: 02479 - UCL ENGLISH LANGUAGE INSTITUTE
• Location: Campus
• Pay Rate Range: $46,584-$57,976
• Close Date: 10/01/2026

To apply, visit https://utah.peopleadmin.com/postings/208008

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