Student Services Coordinator

About the role

Student Success Coordinator – Tucson, AZ (Tucson Campus), On‑Site, Full‑Time. Part of the Student Services department, this role champions student success by advising, advocating, and connecting students to resources.

Responsibilities

• Progress Analysis: Analyze academic and attendance reports to ensure students maintain Satisfactory Academic Progress (SAP).
• Academic Advising: Advise students regarding academic performance, attendance concerns, and programmatic requirements.
• Resource Connection: Connect students with internal and external support services, including tutoring, childcare agencies, housing assistance, and financial resources.
• Personal Support: Assist students in navigating personal challenges that impact educational persistence and success.
• Digital Support: Guide students through navigating campus electronic resources, student portals, and learning tools.
• Status Processing: Process Change of Status forms for reschedules, SAP warnings, attendance/conduct alerts, Leaves of Absence (LOAs), withdrawals, and terminations.
• Compliance & Policy: Ensure strict compliance with applicable Federal, State, and accreditation regulations, serving as a campus resource for institutional policies.
• Conflict Resolution: Resolve student conflicts, address conduct issues, and enforce disciplinary procedures when necessary.
• Cross‑Departmental Alignment: Collaborate with Admissions, Financial Aid, Career Services, and Faculty to address student needs holistically.
• Orientation & Events: Lead and coordinate New Student Orientation programs; assist the Campus Director in planning student appreciation, graduations, and monthly recognition events.

Requirements

• Education: Bachelor’s degree preferred (or equivalent combination of training, education, and experience).
• Experience: Three (3) years of experience advising students in a post‑secondary education environment.
• Leadership Skills: Previous supervisory or management experience preferred.
• Technical & Mathematical Aptitude: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), student databases, basic mathematics, and digital communication platforms.
• Soft Skills: Exceptional verbal and written communication skills; strong interpersonal, conflict resolution, and active listening abilities.

Benefits

• Employee Ownership: Employee Stock Ownership Plan (ESOP).
• Retirement: 401(k) Plan with up to a 10% Employer Match.
• Health & Wellness: Comprehensive Medical, Dental, and Vision coverage, plus Health & Wellness Program and Employee Assistance Program (EAP).
• Time Off & Support: Paid Time Off (PTO), Paid Holidays, Short‑ & Long‑Term Disability, and Tuition Reimbursement.

Pay

Salary Range: $58,625 – $73,280 per year.

Schedule

Monday – Friday | 8:00 AM – 5:00 PM (Occasional evening coverage as needed).