Student Services/Communications Coordinator
Position Summary
The Student Services and Communications Coordinator provides strategic leadership and coordination of student support services and district communications to ensure the academic, social-emotional, and physical well-being of all students. This role oversees a comprehensive system of supports, including counseling, social work, health services, safety, mental health, and intervention frameworks, while also managing internal and external communications for the district.
Essential Duties And Responsibilities
Develop, implement, and oversee a comprehensive student services program addressing academic, behavioral, social-emotional, and health needs.
Ensure equitable access to high-quality support services for all students.
Coordinate district-wide initiatives that promote student well-being, attendance, and engagement.
Lead crisis response and student support planning in collaboration with school administrators.
Directly Supervises School Social Worker(s), School Counselors, School Nurses, School Resource Officers (in collaboration with law enforcement partners), Mental Health Staff, and Charger Academy staff.
Lead the development and implementation of the district’s Multi-Tiered System of Supports (MTSS) framework.
Monitor intervention effectiveness using student data and adjust strategies as needed.
Provide guidance to school teams on tiered interventions and progress monitoring.
Provide leadership and direction for Charger Academy as an alternative or specialized learning program.
Ensure alignment with district expectations for academic performance, behavior, and student support.
Monitor program outcomes and implement continuous improvement strategies.
Care for school-based mental health services and partnerships with community agencies.
Support trauma-informed practices and social-emotional learning initiatives.
Collaborate with School Resource Officers and district leadership to maintain safe school environments.
Aid in the development and implementation of safety plans, crisis response protocols, and prevention strategies.
Assist with investigations and response to student-related incidents as needed.
Develop and implement a district-wide communications plan to effectively share information with students, families, staff, and the community.
Manage internal and external communications, including website content, social media, newsletters, and public announcements.
Serve as a liaison between the district and community stakeholders to promote transparency and engagement.
Support crisis communication efforts and ensure timely, accurate messaging.
Promote strong family engagement initiatives that support student success.
Cookout outreach efforts to increase parent and community involvement.
Build partnerships with community organizations and service providers.
Ensure compliance with applicable federal, state, and local laws related to student services.
Maintain accurate records and prepare required reports.
Monitor program effectiveness and provide data-driven recommendations.
Provide training and support for staff related to student services, MTSS, mental health, and communication practices.
Support administrators in implementing student support strategies.
Qualifications
Master’s degree in School Counseling, Social Work, Educational Leadership, Communications, or related field required.
Minimum of 5-7 years of experience in student services, counseling, social work, or related fields.
Experience in a K-12 school setting required.
Prior supervisory or leadership experience preferred.
Valid North Carolina licensure in a relevant area (e.g., School Counseling, Social Work, or Communications) required.
North Carolina School Administrator License (or eligibility) preferred.
Additional certifications in leadership, mental health, or communications are a plus.