Student Services Coordinator

About the role

EF Miami Beach International Language Campus is seeking an empathetic, energetic, and highly organized individual to join our team as the Student Services Coordinator. In this pivotal role, you will serve as the primary point of contact for both students and staff, ensuring a warm and welcoming environment while fostering a vibrant and engaging atmosphere for all. As a key link between all departments, the Student Services Coordinator plays a central role in campus operations, ensuring every day presents new and exciting challenges.

This role is full time, Monday-Friday, 8:00am-5:00 pm.

Responsibilities

• Provide outstanding customer service and welcome students, parents, staff, and visitors as they arrive at the school
• Answer and direct phone calls, take messages, and ensure timely follow-up
• Assist walk-in visitors with school information and sales pitch
• Maintain excellent relationships with sales colleagues, giving prompt, consistent service
• Support students in their daily life and enable them to achieve the best experience and highest learning possible
• Participate in student intakes, including preparing welcome bags and producing student identification badges
• Handle general daily student enquiries at the front desk
• Support other departments' projects or teams as needed
• Assist with student satisfaction follow-ups as required
• Check and accept delivery of school supplies, student and staff letters, and packages
• Issue new staff with name badges and help maintain school noticeboards
• Ensure the reception area is kept clean, tidy, and presentable at all times

Requirements

• Highly motivated, energetic, and positive
• Excellent customer service skills
• Excellent communication and people skills
• Confident with IT
• Comfortable around teens and young adults
• Enjoys working in a busy and varied service environment
• Highly organized with attention to detail
• Ability to handle difficult situations with ease and remain calm and positive under pressure
• Flexible attitude to work and creative problem solver
• Legally able to work in the US
• Second language is a plus but not required

All offers are subject to a clear enhanced DBS check and two references.

Benefits

• Continuous professional development
• Exposure to international business
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities
• Staff are encouraged to innovate, take ownership of their ideas, and bring them to fruition
• Global career opportunities
• Pre-summer training
• Access to EF Hello language learning

About Us

EF Education First is a global leader in international education, with a mission to open the world through education. Founded in 1965 in Sweden, EF has grown into a multicultural and diverse community working across more than 600 schools and offices in 50 countries. We offer immersive language, cultural exchange, academic studies, and educational travel programs designed to challenge biases, open minds, and foster understanding.

At EF Language Abroad, we believe that the world is better when people try to understand one another. We help students discover new places, embrace diverse cultures, and gain fresh perspectives through short-term and long-term language courses in the countries where the languages are spoken. Our global staff supports students in developing the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All positions are subject to criminal background and/or reference checks, as applicable.