Student Salon + Spa Manager

About the role

Do you have a passion for beauty, leadership, and inspiring the next generation of salon professionals? The Nurtur Aveda Fredric's Institute is seeking an energetic, organized, and people-focused Student Salon + Spa Manager to lead the student salon and spa experience at our Institute. In this role, you'll blend strategy with leadership-- guiding daily salon and spa operations, mentoring future beauty professionals, and creating unparalleled experiences for guests, students, and staff alike. If you thrive in a fast-paced environment and love developing future leaders, we'd love to meet you! Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
• Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policies and procedures
• Provide ongoing recognition, support, and motivation for Guest Care team members and students
• Help maintain a cohesive, cooperative work environment through team building and motivation
• Create a sense of urgency, delegate appropriately, and motivate self and team to accomplish objectives
• Lead the Guest Care team in providing excellent services and maximizing school profit
• Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures
• Interview, hire, and train Guest Care team in procedures, policies, and school flow
• Schedule Guest Care team to ensure adequate coverage for the school's needs
• Resolve customer complaints and challenges and provide solutions for team disputes
• Read all guest survey results and celebrate/coach Guest Care team as needed
• Partner with Education Manager to celebrate/coach students and staff on guest survey results
• Drive the initiative of asking every guest to leave a Google review; review Google reviews daily
• Sales Forecasting: run reports, analyze business, and ensure goals are provided to all locations per department, including key performance indicators
• Data management, inventory control, appointment book management, cost reduction
• Drive transactions for service and retail
• Work to create a sustainable infrastructure in which sales can grow
• Assist in developing coaching materials to drive sales
• Participate in Aveda, Nurtur, and Ultraceuticals events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc
• Perform duties as assigned/required to meet business needs

Requirements

• High school diploma or GED equivalent; Bachelor's degree a plus
• Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff is highly preferred
• Exhibit leadership, time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Proficiency in point-of-sale (POS) systems and retail management software
• Excellent interpersonal, communication, and presentation skills
• Demonstrate extreme professionalism in manner, dress, and conduct
• Demonstrate aptitude to train new team members
• Ability to set and achieve goals, make decisions, and work under strict deadlines
• Ability to work a flexible schedule, including evenings and weekends as-needed
• Strong commitment to customer service excellence and to the Company's mission and vision
• Ability to travel locally to events and for out-of-state training as necessary

Benefits

• Medical/Dental/Vision/Life Insurance
• 401(k)/match