Salon + Spa Manager

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is "high touch"
• Serve as a role model by exemplifying professionalism, integrity, and positivity
• Maintain a cohesive, cooperative work environment through team-building and motivation
• Keep up-to-date on the latest trends in the salon industry
• Collaborate with the Salon + Spa Director to identify sales opportunities and create strategies to achieve goals
• Work with the marketing team to implement marketing strategies
• Provide direction of leadership in areas of the business including but not limited to: reservations, retail, salon services, salon operations, marketing, maintenance, education, financial responsibility, and cultural standards
• Monitor daily, weekly, and monthly sales performance, adjusting strategies to achieve goals
• Develop or devise plans and policies/procedures to ensure the effective operations of the salon and spa
• Conduct semi-annual reviews for all Nurtur Professionals and annual reviews for the support team
• Conduct ongoing team meetings and one-on-one coaching sessions to provide continuous feedback and support
• Process and maintain updated knowledge of the salon's systems
• Work with the Payroll department to ensure accuracy of compensation for the entire staff
• Work with the HR department to ensure accuracy of all personnel for compensation, employment status, and company benefits
• Oversee all staff schedules ensuring the salon and spa stations/rooms are fully optimized to maximize service potential
• Oversee all time off requests and ensure accuracy of the appointment book
• Host regular events to drive engagement and sales, and build relationships with other businesses
• Ensure the building and equipment are maintained, clean, organized, and State Board compliant
• Maintain an active pipeline of Nurtur Professionals by recruiting from local Cosmetology and Esthetics schools
• Interview, hire, and onboard team members in a timely manner
• Resolve customer complaints and challenges, and provide solutions for any team disputes
• Engage with clients to ensure exceptional experiences and address any concerns
• Ensure that the salon's inventory levels are stocked with appropriate products and supplies and that all orders placed are within budget
• Participate in Aveda, Nurtur, and Ultraceuticals events

Requirements

• High school diploma or GED equivalent
• State-issued Cosmetology or Esthetics license is preferred but not required
• 5 years of continuous retail and/or salon and spa experience is highly preferred
• 5 years of management and training experience is highly preferred
• Exhibit time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Proficiency in point-of-sale (POS) systems and retail management software
• Excellent interpersonal, communication, and presentation skills
• Eagerness to learn and grow in position
• Ability to work a flexible schedule, including evenings and weekends as-needed
• Strong commitment to customer service excellence and to the Company's mission and vision