Student Loan Programs Manager

Job Summary

Manages federal, state, institutional, and private/alternative student loan programs. Assumes primary responsibility for management of loan programs and processes in the University Office of Scholarships and Financial Aid (UOSFA) and coordinates with partner offices.

Responsibilities

• Manages designated programs in a manner that helps ensure comprehensive awareness and utilization of funding; adheres to relevant rules, regulations, policies, and practices
• Ensures appropriate consumer information for designated programs is available to students and colleagues; ensures effective related communications, counseling, and training for students and colleagues
• Develops and communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner
• Regularly revises, updates, and distributes manuals to ensure awareness of applicable and regulations, policies, and procedures, as well as rights and responsibilities (for students and colleagues)
• Fosters constructive working relationships with on- and off-campus program/process partners and colleagues
• Affixes and resolves discrepancies or required eligibility adjustments
• Affixes and approves contractual agreements and/or memorandum of understanding between the University of Utah and relevant program partners, if required
• Serves as subject matter expert and lead for designated programs
• Maintains expertise in laws, regulations, policies, procedures, and high impact practices affecting eligibility for and management of designated programs/processes
• Maintains access to and a working knowledge of relevant internal and external systems
• Maintains privacy and confidentiality of student and family data and information
• Maintains security of student records and related information
• Participates in professional development activities in coordination with supervisor
• Supports financial aid outreach events, ensuring delivered information and question responses are accurate, timely, complete, and professional
• Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
• Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
• Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed
• Effectively participates in and oversees area(s) of responsibility
• Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest
• Directs timely and accurate completion of workload, including efficient monitoring and distribution of workload; proactively coordinates with colleagues and managers to ensure effective office-wide coordination and delivery of processing, services, and outreach activities
• Routinely and thoroughly reviews output and reports for accuracy and compliance
• Follows established timelines/calendars for projects/tasks; provides updates as necessary
• Ensures communication of policies and procedures (including rights and responsibilities) to students, families, and colleagues occurs in an accurate, timely, effective, thorough, equitable, and inclusive manner
• Routinely informs supervisor and senior management team of status updates regarding the designated programs/processes; advises management of anomalies, trends, or patterns affecting student and program eligibility
• Toys around with and oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
• Collaborates on office-wide training and development plans
• Performs other duties as assigned by supervisor and/or Executive Director, including providing assistance in other areas within UOSFA during peak or seasonal periods for processing and service

Qualifications

• Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience)
• Four to six years of progressively more responsible management experience
• Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors
• Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department
• Completion of provided supervisory training within one year of employment may be required
• Master's degree in a related area may be preferred

Preferences

• Previous work experience in a higher education setting
• Demonstrated ability to effectively manage complex federal, state, institutional, and private programs
• Demonstrated ability to work with and serve well a diverse population of students