Program Manager-Residential Loan Servicing

Key Responsibilities

• Recruit and interview, lead, manage, train, and evaluate staff, and recommend program improvements.
• Utilize information technology systems provided by either the client or developed by the organization for mortgage servicing, reporting, etc.
• Manage project lifecycles, schedules, and budgets, along with proficiency in contract administration.
• Deliver positive results to the government agency by providing the resources and support required to succeed in a secure, production focused environment.
• Demonstrate strong leadership to ensure the program is compliant with contractual performance standards, defined processes, and all security requirements.
• Prepare reports as needed and submit contract deliverable reports.
• Work collaboratively with all levels of company leadership, operations, program support, and the government agency.

Required Qualifications

• Bachelor’s degree in a related field (public administration, business management, finance, accounting, economics) from an accredited institution.
• Minimum of seven (7) years documented relevant experience in residential mortgage servicing management, escrow and taxes, loss mitigation, default, and risk management.
• Minimum of five (5) years documented relevant experience with knowledge of government Federal Acquisition Regulations (FAR).
• Must possess exceptional attention to detail, strategic thinking, and clear communication abilities to align contractor performance with agency missions.
• Provide guidance and mentorship to program and management staff regarding employees, program changes, and workload concerns.
• Good analytical and problem-solving skills, as well as excellent verbal and written communication skills, and ability to communicate and collaborate with Government contracting representatives.
• Able to pass ISN and Government background checks.