Student Life Coordinator

Description Job Description: Student Life Coordinator Reports To: Residential Director Status: Full-time (40+ hours per week), Salary, Exempt Benefits: Eligible The Student Life Coordinator is responsible for supporting the quality, consistency, structure, and culture of the residential student experience at Telos. The Student Life Coordinator ensures that students have a safe, therapeutic, engaging, developmentally appropriate, and well-organized residential environment where daily routines, activities, life skills, recreation, and community expectations are consistently carried out in a manner integral to the values and culture of Telos. The Student Life Coordinator works closely with the Residential Director, Staff Manager, Shift Supervisors, Clinical, Nursing, Education, Life Skills Coach, and other departments to ensure that residential programming supports student treatment goals while maintaining appropriate structure, engagement, accountability, and opportunities for growth. This position serves as a point of coordination for the day-to-day student experience both within and outside the Residential Department. The role maintains an active presence within the residential program and is accountable for identifying concerns related to student engagement, programming, routines, culture, environment, and execution before they negatively impact student care or program stability. Duties & Responsibilities Supporting a residential culture of safety, accountability, belonging, growth, healthy relationships, and meaningful student engagement consistent with Telos values and cultural pillarsEstablishing clear communication regarding student programming, routines, activities, expectations, restrictions, and other student-life needs between residential leadership, Shift Supervisors, direct-care employees, and collaborating departmentsEnsuring relevant student restrictions, safety considerations, behavioral plans, and eligibility requirements are appropriately reviewed and incorporated into activities, outings, and toursCreating, maintaining, and proactively managing the residential student-life calendar, including evening programming, weekend activities, recreation, outings, special events, holidays, life-skills opportunities, and other residential programmingEnsuring scheduled activities, routines, and residential programming are consistently carried out as intended and identifying recurring barriers that prevent successful executionPlanning activities and outings in advance and ensuring necessary transportation, reservations, supplies, student eligibility, restrictions, approvals, staffing requirements, and other operational needs are identified prior to implementationCoordinating with the Staff Manager regarding staffing needs associated with outings, activities, special events, and changes to the residential scheduleCoordinating and conducting tours of residential facilities and student-life programming for parents, guardians, prospective students, prospective families, executive directors, referral partners, visitors, and other approved guestsPreparing for tours by ensuring residential environments, common areas, activity spaces, and relevant materials are clean, organized, presentable, and consistent with Telos standardsMaintaining regular presence on the residential floor to observe student engagement, residential culture, environmental conditions, program execution, and the effectiveness of established routines and activitiesSupporting Shift Supervisors in understanding and executing student-life expectations, including daily routines, activities, chores, hygiene, meals, recreation, student responsibilities, and other residential expectationsFollowing up with Shift Supervisors when established student programming, notes, routines, or expectations are not completed and identifying barriers requiring additional support or correction from Staff ManagersDeveloping and maintaining consistent residential training for routines and systems so the quality of the student experience does not depend on which employees or Shift Supervisors are working a particular shiftDeveloping meaningful opportunities for recreation, physical activity, creativity, social connection, community involvement, and healthy leisureCollaborating with Student Life Skills Coaches in supporting life-skills programming that promotes independence, personal responsibility, organization, household skills, healthy relationships, communication, decision-making, and preparation for life beyond treatmentCollaborating with Student Leadership team in developing appropriate student leadership opportunities that provide students with meaningful responsibility, mentorship, service, community involvement, and opportunities to positively influence residential cultureMonitoring student participation and engagement in residential programming and identifying patterns of excessive unstructured time, disengagement, repeated refusal, or programming that is not effectively meeting student needsSeeking appropriate feedback from students, Shift Supervisors, direct-care staff, families, visitors, and other departments regarding residential programming and using that feedback to improve the student experienceMaintaining expectations for the cleanliness, organization, appearance, and functionality of residential environments and ensuring identified concerns are appropriately assigned and followed through to resolutionConducting routine observation and review of residential environments, programming, and student routines to identify gaps between established expectations and actual practiceWorking collaboratively with Clinical to ensure residential programming supports treatment goals while maintaining appropriate boundaries between clinical treatment responsibilities and residential operationsWorking collaboratively with Nursing, Education, Life Skills, and other departments to coordinate student schedules, medical needs, appointments, academic responsibilities, restrictions, and other factors affecting residential programmingSupporting consistent communication between shifts regarding changes to student routines, activities, restrictions, responsibilities, visitors, and other information necessary for safe and effective program executionReviewing student-life concerns, grievances, and identifying whether problems are related to programming, communication, training, accountability, resources, or systems and recommending appropriate solutionsMonitoring Student Life spending, activity expenses, supplies, and other program resources and supporting responsible use of approved Residential budgetsMaintaining appropriate activity materials, supplies, calendars, planning resources, and other tools necessary for Shift Supervisors and residential staff to successfully execute programming and toursSupporting the Residential Director with program development, student culture initiatives, residential improvement projects, special events, tours, and other student-life prioritiesParticipating in residential leadership meetings, treatment-related meetings as appropriate, and other required meetings or conferencesCompleting accurate and timely administrative documentation associated with audits, groups, activities, outings, student programming, tours, residential operations, budgets, incidents, and other assigned responsibilitiesCollaborating with the rest of the Residential Leadership Team when needed, including identifying program needs, participating in interviews, and providing input regarding candidate qualifications and fit for residential student-life responsibilitiesMaintaining confidentiality and professional boundaries while working with students, families, employees, prospective students, executive directors, referral partners, visitors, and other departmentsCoordinate room assignments for students Requirements Qualifications Demonstrated ability to organize programming, activities, tours, people, resources, and competing operational prioritiesStrong leadership skills and willingness to establish and maintain clear expectations for residential programming, student culture, tours, and Telos cultural pillarsExceptional communication and relationship skillsAbility to create engaging, structured, and developmentally appropriate programming for adolescents and young adultsAbility to conduct professional, informative, and appropriately bounded tours for parents, prospective students, executive directors, referral partners, and other approved visitorsAbility to identify problems, determine appropriate next steps, assign responsibility, and follow through until resolutionStrong planning, time-management, and organizational skillsAbility to manage calendars, activities, outings, transportation needs, tours, resources, and multiple concurrent projectsAbility to remain calm, professional, and decisive during behavioral crises, interpersonal conflict, unexpected program changes, tours, and other high-pressure situationsAbility to collaborate effectively with Residential, Clinical, Nursing, Education, Life Skills, and other departmentsAbility to coach and support employees and Shift Supervisors in the execution of student-life expectationsAbility to evaluate student engagement, residential culture, program effectiveness, and visitor experience and make appropriate adjustmentsCreativity and initiative in developing recreation, life-skills opportunities, student leadership, community activities, tours, and other meaningful programmingAbility to maintain appropriate professional boundaries and protect student confidentiality during tours and visitor interactionsAbility to receive, communicate, and carry out directionTimely, dependable, and reliableGenuine care and concern for students and their developmentWorking knowledge of residential treatment, behavioral health, youth services, recreation, education, life-skills programming, tours, or a related environment preferredLeadership, program coordination, recreation, youth-development, residential, hospitality, admissions, or tour experience preferredCollege education preferred