Student Housing Property Manager

About the role

We are seeking a highly organized, customer-focused Student Housing Property Manager to oversee the daily operations of a 120-bed student housing community in Charlotte, North Carolina.

Responsibilities

• Oversee all day-to-day operations of the student housing community.
• Maintain high occupancy and resident satisfaction levels.
• Conduct regular property inspections to ensure cleanliness, curb appeal, and safety standards.
• Cook up maintenance requests and follow up to ensure timely completion.
• Manage unit turns, move-ins, move-outs, and annual turnover processes.
• Maintain compliance with company policies, fair housing regulations, and local ordinances.
• Lead all leasing efforts including tours, follow-up communication, and lease execution.
• Manage online listings, social media presence, and local outreach initiatives.
• Execute renewal campaigns and occupancy strategies to meet leasing goals.
• Serve as the primary point of contact for residents, parents, guarantors, and vendors.
• Resolve resident concerns professionally and promptly.
• Foster a positive student living environment through communication and community engagement.
• Enforce lease terms and community policies consistently.
• Collect rent and monitor delinquency reports.
• Process invoices, receipts, and basic financial reporting.
• Aid with budgeting and expense control.
• Monitor utility usage and operational costs where applicable.
• Coordinate third-party vendors and maintenance contractors.
• Schedule preventative maintenance and ensure work quality standards are met.
• Maintain inventory of office and property supplies.
• Maintain accurate resident files and leasing records.
• Prepare weekly and monthly operational reports.
• Manage phone calls, emails, and office traffic independently.
• Utilize property management software for leasing, collections, and reporting functions.

Qualifications

• 2+ years of property management, student housing, multifamily, or leasing experience preferred.
• Ability to work independently and manage multiple responsibilities in a one-person office environment.
• Strong leasing, sales, and customer service skills.
• Excellent communication and conflict-resolution abilities.
• Proficiency with Microsoft Office and property management software.
• Knowledge of Fair Housing regulations preferred.
• Valid driver’s license and reliable transportation.