Student Financial Services Coordinator, Student Accounts

About the role

The Student Financial Services Coordinator, Student Accounts supports the daily operations of Student Accounts by providing accurate processing of account transactions and exceptional service to students, parents, and university employees. The Coordinator maintains student account records, processes and reconciles payments, administers third-party billing, supports collection activities, and researches and resolves student account inquiries and discrepancies. Serving as a primary point of contact for student financial account matters, the Coordinator maintains a working knowledge of financial aid and its impact on student charges, balances, payments, and refunds. The position provides first-level guidance to students regarding their financial status, available resources, and appropriate next steps. The Coordinator is expected to exercise sound judgment, manage assigned responsibilities independently, maintain accurate records, and ensure compliance with federal, state, and institutional regulations. This position supports the mission and goals of Student Financial Services and Kansas City University through strong analytical skills, attention to detail, customer service, and process improvement.

Responsibilities

• Perform student account maintenance activities, including reviewing, analyzing, and updating student accounts; recording transactions and adjustments; researching discrepancies; and maintaining accurate financial records in accordance with established policies and procedures
• Process, review, and reconcile student payment activity received electronically, by mail, and in person; prepare deposits; maintain supporting documentation; and research and resolve payment discrepancies
• Administer assigned third-party and sponsored billing, including preparing invoices, recording payments, monitoring receivables, following up on outstanding balances, and maintaining accurate billing information within university systems
• Monitor and support collection activities by communicating with students regarding outstanding balances, documenting collection efforts, tracking account status, and escalating accounts as appropriate
• Provide professional, accurate, and responsive customer service to students, parents, and authorized individuals regarding student account balances, charges, payments, refunds, payment options, and the impact of financial aid, scholarships, sponsorships, and other funding sources on student accounts
• Communicate student financial information clearly and professionally through phone, email, written correspondence, and in-person interactions, including developing account-related communications and responding to inquiries in a timely manner
• Utilize Workday and other institutional systems, reports, work queues, and business processes to manage assigned responsibilities, monitor outstanding items, ensure timely completion of activities, and maintain accurate documentation
• Ensure compliance with Title IV Cash Management requirements and applicable federal, state, and