Student Financial Services Coordinator

Hiring Department: University of Missouri, St. Louis - Financial Aid

About the role

This position involves direct interaction with students, providing assistance, guidance, and support to ensure a positive experience. The role requires excellent customer service skills, a thorough understanding of university policies and procedures, and the ability to respond effectively to a variety of student inquiries.

Responsibilities

• Serve as the first point of contact for students, parents, and visitors both in person and over the phone.
• Provide exceptional customer service while creating a welcoming environment for students and visitors.
• Direct students to appropriate departments or campus resources as needed.
• Maintain a strong understanding of financial aid processes, including FAFSA.
• Advise current and prospective students and their families on financial aid and student account matters.
• Process student payments received in person and through the mail.
• Provide accurate information regarding university policies, procedures, and services.
• Address student concerns, complaints, or account issues and provide timely and effective resolutions.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain clear, professional communication with students, faculty, and staff.
• Ensure accurate documentation and recordkeeping of student interactions, requests, and outcomes.

Requirements

• Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Qualifications

Minimum Qualifications

• A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with office software and student information management systems
• Strong attention to detail and problem-solving skills
• Excellent customer service and interpersonal skills

Pay

$17.05 - $23.37 per hour

Schedule

• 40 hours/week, Monday through Friday
• 8:00 AM - 5:00 PM with some extended hours during peak volume times

Benefits

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including:

• Medical, dental, and vision plans
• Retirement benefits
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for all four UM System campuses

For additional information on University benefits, please visit the Faculty & Staff Benefits website.