Student Financial Services Coordinator

This position oversees the administration of private scholarships, including awarding, invoicing, and reporting, and is responsible for the student refunding process, cashiering, and non-student accounts receivable (AR) log entries. The SFS Coordinator discusses and analyzes students’ financial circumstances, using expertise and judgment to determine appropriate courses of action. The role is part of a team providing customer service to students and families through in-person or online meetings, phone calls, and emails, and requires broad knowledge of Federal financial aid regulations, including FAFSA and loan applications. Participation in admissions events is expected.

Responsibilities

• (50%) Private Scholarship Administration:
  • Oversee and administer all outside/private scholarships, including awarding, invoicing, scanning, cashiering, and reporting.
  • Serve as the main office contact to assist students and families with scholarship-related matters.
  • Advise students and families on billing and financial aid via phone, email, and in-person appointments.
  • Participate in presentations and Q&A sessions.
  • Analyze students’ financial circumstances to determine appropriate actions and prevent financial holds.
  • Serve as backup for processing private educational loans.
• (30%) Student Refunds and Cashiering:
  • Manage the student refund process, non-student AR log entries, and cashiering.
  • Provide courteous, accurate, and efficient customer service.
  • Communicate with students and families to resolve issues, review accounts for proactive outreach, and update student records.
  • Identify process improvements within the department.
  • Support office operations through in-person/online meetings, phone calls, and emails.
• (20%) Collaboration and Compliance:
  • Collaborate with other departments to share relevant information and ensure student success.
  • Represent Student Financial Services (SFS) at admissions events, including open houses, admitted student days, and orientation.
  • Maintain knowledge of Title IV programs and regulations through training and webinars.
• Perform other duties as assigned.

Requirements

Minimum Education & Experience: High school diploma or equivalent and four years of related experience involving progressively responsible duties requiring independent judgment and discretion, or an Associate Degree and two years of related experience, or any combination of higher education and related experience equal to four years.

Skills & Abilities

• Proven customer service, communication, interpersonal, organizational, and analytical skills.
• Effective problem-solving skills.
• Ability to prioritize workflow and adhere to deadlines.
• Ability to work independently and as part of a team, and to establish effective working relationships with faculty, staff, students, and the public.
• Ability to interpret, adapt, and apply guidelines and procedures in compliance with federal, state, and institutional regulations.
• Demonstrated proficiency with MS Office (Word, Excel) and relational databases.

Preferred Qualifications

• 1-3 years’ experience in a financial aid or student accounts office at a post-secondary institution.
• Ability to understand and interpret financial aid procedures and packaging philosophy.
• Bachelor’s degree in a related field.
• Knowledge of federal, USNH, KSC, and Financial Aid policies.

Pay

$17.57 - $28.96 per hour. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

Location

Keene, New Hampshire