Student Financial Services Coordinator

About the role

The Student Financial Services Coordinator ensures timely, accurate, and appropriate dissemination of financial aid information regarding processes to students and prospective students. They also provide accurate and timely information to external parties regarding student eligibility.

Responsibilities

• Responds to external agencies requesting student information by reviewing student files, validating data, completing forms and verifying student’s financial aid eligibility
• Manages and implements Financial Literacy/Default Prevention program
• Manages Policy and Procedure library for financial aid office
• Responds to students and families in a responsive and friendly manner about methods on how to pay for their education and financial aid eligibility
• Answers questions, inquiries or requests from students and other authorized parties in writing, in person or over the phone regarding financial aid programs and eligibility application procedures and costs
• Participates in training seminars, conferences, committee meetings in order to maintain current on all Title IV financial aid rules and regulations
• Represents department and the University favorably and in accordance with established Core Values and expectations
• Maintains financial literacy web page
• Hosts financial literacy events on campus
• Presents to incoming and continuing students on the financial aid process
• Maintains policies and procedures and monitors the department’s web content and updates as necessary
• Performs other duties as assigned or directed to meet the goals and objectives of the organization

Qualifications

• Bachelor’s degree required
• One to two years’ experience in higher education or a financial aid office preferred
• Knowledge and understanding of Federal Student Aid programs essential
• Working knowledge of Department of Education software
• Workday Student experience a plus
• Required initiative and the ability to work effectively under minimal supervision
• Excellent verbal and written communication skills
• High level of proficiency with Microsoft Office applications