Student Experience Representative

Employee Classification: Student Experience Rep

Campus: University of North Texas – Denton

Division: UNT‑Enrollment Management

FTE: 1.0

Retirement Eligibility: TRS Eligible

About the role

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Team members support students through in‑person, telephone, and virtual modalities (online chat and case management). The Student Experience Representative delivers direct assistance to students, families, and customers, guiding them through admissions, enrollment, financial aid, student accounts, and financial literacy processes. The role proactively solves complex situations through collaboration with internal and external partners and contributes to systematic improvements of the student experience.

Responsibilities

• Provide direct assistance to students, families, and customers via phone, in‑person, or virtual case management.
• Guide students through admissions, enrollment, financial aid, student accounts, and financial literacy processes.
• Analyze and compile administrative data from multiple sources to research solutions and partner with internal and external stakeholders.
• Promote a positive work environment and demonstrate respect, flexibility, open‑mindedness, and kindness in all interactions.
• Participate actively in meetings, committees, and outreach initiatives that promote awareness of One Stop services.
• Utilize CRM and other student‑service software to create, route, and track whole‑student cases.
• Comply with university policies, attend required training on regulations and business processes, and maintain punctual attendance.
• Serve as a champion for student success by cultivating a streamlined student experience.

Requirements

• At least one year of experience working with students or customers in a service‑oriented environment.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to problem‑solve, multitask, and organize in a fast‑paced collaborative setting.
• Proficiency with Microsoft Office and administrative systems (ERP/student administrative systems, CRM, and other student services software).
• Unwavering passion for helping others and a demonstrated commitment to systematically improve the student experience.

Preferred Qualifications

• Ability to deliver exceptional customer service to a large, diverse customer base across in‑person, phone, virtual, and electronic channels.
• Strong attention to detail, analytical skills, and the capacity to grow within a fast‑paced organization.
• Proven ability to work both independently and collaboratively, building positive relationships with coworkers and campus partners.

Skills

• Effective communication and interpersonal skills.
• Problem‑solving and analytical thinking.
• Multi‑tasking and organizational abilities.
• Technical proficiency in Microsoft Office, ERP, CRM, and related student‑service platforms.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting or standing.

Schedule

Monday – Friday, 8 am – 5 pm, with overtime as needed.

Pay

Annual salary: $36,383.04

Benefits

For information regarding benefits, click here.