Member Experience Representative

About the role

Collins Community Credit Union, a growing organization, is currently hiring a Member Experience Representative. This position is onsite at our Blairs Ferry Rd location in Cedar Rapids. Applicants must have valid work authorization for permanent employment in the U.S. without the need for sponsorship.

Responsibilities

• Promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary.
• Transactions via phone, answering member questions, and being a Credit Union advocate.
• Represent the Credit Union in a courteous and professional manner.
• Maintain and protect the Credit Unions professional reputation and maintain confidentiality and privacy of members' information.
• Build member relationships by actively uncovering and evaluating members' financial needs and offering products/services to meet those needs.
• Answer inquiries, open, maintain, and close all deposit products.
• Aid members with loan, credit card, electronic services, and deposit products and service-related questions via appropriate communication channel.
• Run financial transactions, as necessary.
• Have a working knowledge of all Credit Union products and services.
• Have a thorough knowledge of all Federal Regulations and Credit Union Policies relating to this position.
• Consistently meet department availability and adherence standards.
• Work flexible hours or at different locations to accomplish the workload as directed by your manager.
• Demonstrate teamwork in all interactions with co-workers and in the completion of all duties and responsibilities.

Qualifications

Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!

Skills

Must Be Available To Work During Business Hours Monday - Thursday 8:00am - 5:00 pm Friday 8:30am - 5:30 pm Saturday 8:30am - 12:00 pm (rotating)

Benefits

Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to YOUR success.

Pay

We are committed to providing a comprehensive health, wellness, and 401k package. It's our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match.

Schedule

Must Be Available To Work During Business Hours Monday - Thursday 8:00am - 5:00 pm Friday 8:30am - 5:30 pm Saturday 8:30am - 12:00 pm (rotating)