Student Engagement Administrator

About the role

The opportunity is for a Student Engagement Administrator at the University of the Arts London (UAL), supporting the Study Abroad and Preparation Programmes (SAPP).

Responsibilities

• Administer the SAPP application and enrolment process
• Provide advice, guidance, and encouragement to students
• Support marketing and conversion activities to increase enrolment
• Liaise with students, course tutors, and other key College/University contacts
• Liaise with external international partners supporting the recruitment of students for SAPP courses
• Assist with the organisation of events

Requirements

We are looking for a hard-working individual with a strong customer focus, possessing previous experience of student or customer records administration and delivering student advice within an academic environment. Experience of international education (or experience of work within this field) is essential. Educated to degree level (or with relevant professional experience), you will possess strong IT skills, including a high-level of competency in MS Office. You will be capable of working independently and without direct supervision, using your problem-solving skills to find innovative solutions to new or unique problems. You will also possess excellent organisational, communication, and interpersonal skills.

Qualifications

We are UAL University of the Arts London (UAL), generating and inspiring the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination, and intent, we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry, and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers, and storytellers redesigning the future. As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School, and 2 subsidiary companies delivering specialist activities. We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Skills

Strong IT skills, including a high-level of competency in MS Office. Capable of working independently and without direct supervision, using problem-solving skills to find innovative solutions to new or unique problems. Excellent organisational, communication, and interpersonal skills.

Benefits

London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry, and society on a global scale. We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Pay

N/A

Schedule

Hybrid working role, with occasional evenings during peak enrolment times.