Student Community Desk Assistant - Bowie State University

About the role

This student position assists with 24-hour service desk operations including providing service to residents, forwarding emergency calls, monitoring the safety of the building, managing the work order system, and logging/distributing resident packages.

Essential Duties And Responsibilities

• Attend all staff meetings and training programs.
• Attend individual meetings with supervisor on an as-needed basis.
• Maintain careful key and swipe documentation.
• Distribute keys and swipes to residents after confirming identity.
• Answer phone in a professional manner.
• Accept work orders and take appropriate action based on the level of emergency.
• Collaborate with fellow staff to create a schedule for desk coverage.
• Work all hours assigne
• Collaborate with fellow staff assigned to weekend team to cover all weekend hours.
• Consult with supervisor as soon as possible if difficulties are encountered.
• Find coverage for your shift if you need a schedule adjustment due to a schedule conflict or illness.
• Cover assigned shifts for holidays.
• Complete all assigned tasks during each shift.
• Complete all assigned projects from the main office, the leasing office, and/or the maintenance office.
• Document all work in shift report.
• Maintain a tidy and organized workspace.
• Contact appropriate staff in case of emergency.
• Report to the desk in the event of an emergency.

Qualifications

• High school diploma.
• Enrollment as a current Bowie State University student in good academic standing at the time of application and throughout employment term.
• Minimum 2.0 semester and cumulative GPA at the time of application and throughout the recruitment and employment term.
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Experience and knowledge of Microsoft Word, Excel and Outlook.
• Ability to operate basic office equipment including a photocopier, fax, and telephone.
• Basic typing and filing skills.
• Ability to lift up to 25lbs and navigate up and down stairs.

Compensation

$15.00 per hour. Pay occurs on a bi-weekly schedule. Work between 10-20 hours each week. No more than 30-hours during certain times such as move-in, move-out and other busy time periods during academic year.