Community Assistant - Campus West (Student Living)

About the role

The Community Assistant at Campus West (Student Living) is responsible for performing administrative tasks for the leasing office, assisting with sales and leasing activities, and supporting resident functions.

Responsibilities

• Performs administrative tasks including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Assists with sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out processes for residents; commits to working move-in and move-out dates.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate community awareness and qualified traffic.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

Physical demands include standing, walking, sitting for extended periods, bending, stooping, climbing ladders, reaching, carrying objects up to 25 pounds, and occasionally lifting up to 50 pounds with assistance. Incumbents must be able to work inside and outside in all weather conditions, including rain, snow, heat, hail, wind, and sleet. A flexible work schedule is required, including taking “call” during evenings, weekends, and holidays.

Qualifications

High school diploma or equivalent. Experience in customer service, administrative support, or related field preferred. Knowledge of Microsoft Office Suite and familiarity with property management systems are beneficial.

Skills

Excellent communication and interpersonal skills. Ability to multitask and prioritize effectively. Strong organizational and attention to detail skills. Proficiency in Microsoft Office Suite and property management software.

Benefits

Includes a 401(k) with Company Match, Employee Assistance Program, and paid sick time. Additional compensation may include participation in bonus programs based on individual and company performance.

Pay

The hourly range for this position is $16.00 - $17.00.

Schedule

A flexible work schedule is required, including taking “call” during evenings, weekends, and holidays.