Community Assistant (Student Positon)

About the role

The Community Assistant works to support The Courtyards Main Office and serves as the first point of contact for residents. As a member of the Courtyards Staff, the Community Assistant (CA) is responsible for establishing and maintaining a positive and welcoming environment for all students.

Essential Duties and Responsibilities

• Excellent organizational and time management skills.
• Answer phones and transfer to the appropriate staff member.
• Log in/out packages and conduct package audits.
• Filling out daily operations log via Formsite at the end of every shift.
• Ensure loaner keys are being returned in a timely fashion and residents are contacted when keys are past due.
• Conducting key audits.
• Aiding residents with collecting installment payments and writing receipts.
• Providing clerical assistance such as database entry, copying/scanning, collating, typing, making labels, and filing.
• Working closely with Main Office staff to complete special projects (as assigned).
• Completing online training modules by communicated deadlines.
• Ability to work independently and take initiative as appropriate.
• Strong attention to detail.
• Wear appropriate attire and CTY provided shirt/jacket as instructed by Assistant Director – Resident Life.
• Properly use all keys provided by CTY as instructed in trainings/manuals.
• Follow all University of Maryland and The Courtyards at UMD safety procedures.

Communication and Referral

• Be knowledgeable on The Courtyards at UMD policies in order to best inform residents with questions.
• Provide residents with information on The Courtyards and UMD services and referring residents to appropriate services.
• Work cooperatively with all Courtyards Staff members.
• Maintain on-going communication with the Assistant Director - Resident Life and the Courtyards professional staff in regard to issues or concerns related to the residents or facilities.
• Support the goals and philosophies of The Courtyards.

Time Commitments

• Must be available to start training and the position on August 20, 2026.
• Assist with opening and closing of the facilities at the beginning and at the end of each semester and provide office coverage over holidays, semester breaks, exam periods, when buildings are open (including Holidays and Spring Break).
• Attend and participate in all staff training sessions. This includes, but is not limited to, fall, Winter, Spring and Summer, and in-services as requested by the Assistant Director-Resident Life.
• Be present to work at least 10 hours each week at the Service Desk.
• Monthly Community Assistant meeting to discuss updates and policies.
• Participate in Fire Watch Procedures as needed and directed by the Assistant Director- Resident Life.
• Participate in other duties as assigned by the Assistant Director- Resident Life.

Qualifications

• Have high school diploma.
• A semester and cumulative grade point average of at least 2.6.
• Full-time enrollment as a degree-seeking student at the University of Maryland.
• Be available to serve an academic calendar year (through June 4, 2027).
• Be available for a minimum of 10 hours a week.
• Some evening hours may be required along with various weekends.
• Be in good standing with University of Maryland with student conduct.
• Knowledgeable and creatively post on multiple social media outlets.
• Strong customer service skills.
• Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
• Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
• Strong computer proficiency, including Word, Excel, and Outlook.
• Ability to work effectively with a diverse population and exercise cultural competence.
• Ability to operate standard office equipment, computer, phone, copier.
• Ability to move and lift up to 25 pounds.

Pay and Benefits

Compensation: $15.00 per hour. Pay occurs on a bi-weekly schedule. Work between 10-20 hours each week. No more than 30-hours during certain times such as move-in, move-out and other busy time periods during academic year.

Schedule

• Monday, Tuesday, and Thursday: 9AM-7PM
• Wednesday: 9AM-10PM
• Friday: 9AM-4PM