Community Assistant

Essential Functions

• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Avoid delinquent accounts by assisting the Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Maintain and organize all resident files
• Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities

Marketing Support

• Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, ensure all move-in paperwork is accurately prepared
• Manage renewals and active leases, track expirations, prepare expiration letters and draft renewal leases
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Absorb and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans

Customer Service

• Assist in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset

Team Development

• Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values
• Aid Community Manager in evaluating and supervising team members
• Occasionally assist at other properties
• Run errands to support the property as necessary