Community Assistant

The Tailwind Group is a top twenty owner and manager of off-campus student housing, bringing a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none, striving to fight for the highest possible good of our team members. The Quarters Manhattan is a garden-style student housing community in Manhattan, Kansas, designed to serve students attending Kansas State University. The 228-unit, 696-bed community offers 2 and 4-bedroom units with amenities including a newly renovated clubhouse, community lounge, fitness center, and resort-style swimming pool.

About the role

The Community Assistant is primarily responsible for generating new leases and renewals through peer engagement, providing exceptional customer service, and supporting day-to-day office operations. This individual will act as the first point of contact for prospective residents, conduct tours, and represent the property both on and off campus.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal and take pride in the property grounds, amenities, and common areas.
• Regularly walk and maintain the tour path, model unit, and amenity spaces.
• Serve as the first point of contact for prospective residents and community inquiries.
• Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
• Maintain consistent follow-up communication with prospects via phone, text, and email within property management systems to maximize conversions.
• Drive leasing traffic through on-campus outreach and peer networking.
• Participate in the planning and execution of resident events, move-ins, and community activities.
• Support lockouts for residents after hours, when assigned.
• Act as a property ambassador both on and off campus, promoting the community in a positive and professional manner.
• Provide first-level support and resolution for prospects, residents, and guarantors.
• Clean the model unit, clubhouse, and other amenity spaces as assigned.
• Process, organize, and distribute resident packages as assigned.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Assist in the annual unit turnover and help execute move-in/move-out procedures.
• Work the entirety of the turnover period, including nights and weekends as scheduled.
• Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
• Maintain a professional appearance and adhere to the company dress code at all times.

Requirements

• High school diploma or equivalent required.
• One or more years of experience working in customer service, sales, or retail industry is preferred.
• Current enrollment at the local university and status as a current/future resident is highly preferred.
• Pass a criminal background check.
• Ability to work extended hours during the turnover period, including nights and weekends.
• Must be available to consistently work a minimum of 12 hours per week between 9:00am – 6:00pm. Weekday and weekend shifts will be required.

Skills

• Demonstrated ability to work in a fast-paced, goal-oriented environment.
• Strong communication, organization, and customer service skills.
• Ability to confidently engage with peers and represent the property positively.
• High level of professionalism and reliability.
• Motivated self-starter who thrives in a team setting.
• Ability to receive coaching and act on feedback.
• Experience with Microsoft Office and Entrata software is preferred.

Pay

$12.00 per hour plus commission potential.

Schedule

• Part-time position, not to exceed 29.5 hours per week.
• Rotating nights and weekends are required and may vary based on property needs.
• This role is based fully in-office and requires onsite presence.