Community Assistant

Yugo USA (formerly Campus Advantage) is now the world’s first global student-housing operator, with nearly 40,000 beds across 88 properties in 28 states and a presence in over 14 countries. This role offers a leadership and career-development opportunity within a vibrant student-apartment community.

About the role

The Community Assistant (CA) is vital to creating a supportive, engaging living environment. CAs are integral to the marketing and leasing process and, once residents have moved in, assist with their needs, promote community events, and maintain a safe, inclusive atmosphere. The position serves as a resource, provides exceptional customer service, and contributes to the overall success and well-being of residents.

Responsibilities

• Provide exceptional customer service to residents, prospective residents, and guests, ensuring a welcoming and inclusive atmosphere.
• Address resident inquiries, concerns, and requests in a friendly, professional manner; serve as a resource for community policies, procedures, and services.
• Support the leasing and marketing process through outreach, social media strategy, tours, and handling digital inquiries, calls, and visits.
• Develop and implement engaging activities, events, and programs to foster community spirit and resident involvement.
• Assist with administrative tasks, including managing resident inquiries, maintaining records, coordinating room assignments, move-ins, and move-outs, and updating bulletin boards and newsletters.
• Promote a safe and secure living environment by enforcing community policies, reporting maintenance issues or safety concerns, and assisting with emergency response protocols.
• Collaborate with staff to ensure seamless operations, participate in meetings and training, and support the “turn” process and other community needs.

Requirements

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people.
• Demonstrated leadership, motivation, and mentorship abilities.
• Ability to work effectively in a team environment.
• Strong organizational and time-management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn new software applications.
• Flexibility to work evenings, weekends, and occasional special events; ability to be on-call for emergencies.
• Current resident account must be in good standing (if applicable).

Skills

• Customer Service: Manages difficult situations, responds promptly to needs, solicits feedback, and meets commitments.
• Interpersonal Skills: Focuses on conflict resolution, maintains confidentiality, listens actively, and remains open to others’ ideas.
• Leadership: Inspires and motivates others, influences actions and opinions, accepts feedback, and recognizes contributions.
• Teamwork: Balances individual and team responsibilities, welcomes feedback, and supports team goals.
• Diversity: Demonstrates respect for cultural differences, promotes a harassment-free environment, and values inclusivity.
• Professionalism: Approaches others tactfully, handles pressure well, treats everyone with respect, and follows through on commitments.
• Ethics: Treats people with respect, works with integrity, and upholds organizational values.
• Attendance/Punctuality: Consistently on time, ensures coverage when absent, and arrives promptly to meetings.

Pay

$10.85 per hour.

Physical Demands and Work Environment

• Frequently required to stand, walk, sit, and use hand/finger dexterity.
• Continually required to talk or hear.
• Occasional exposure to outside weather conditions.
• Moderate noise level in the work environment.
• Occasionally lifts and/or moves up to 25 pounds.