Community Assistant - The Local Downtown (Student Living)

About the role

The Community Assistant at The Local Downtown (Student Living) is responsible for performing administrative tasks, assisting with sales and leasing activities, and supporting resident functions.

Responsibilities

• Performs administrative tasks including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Affords support to sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Aids in the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Affords support to the move in and move out process for residents; commits to working move-in and move-out dates with the understanding that these events, along with “turn,” are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
• Affords support to resident functions, including parties, birthday cards, unit visits, and other programs to achieve resident satisfaction goals.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.
• Ability to work independently and as part of a team.
• Strong organizational and communication skills.

Skills

• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of property management software.

Benefits

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time

Pay

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Schedule

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.