The Local Downtown - Turn Assistant (Student Living)

About the Role

A Leasing Consultant executes the property’s marketing, leasing, event management, and renewal strategies to achieve occupancy, revenue, and resident retention goals by creating an exceptional living experience from first tour to long-term residency. As the first point of contact for prospective residents, you will guide them through the leasing process with professionalism, enthusiasm, and a deep understanding of the unique lifestyle the community offers. Beyond leasing, you’ll bring the community to life by supporting the planning and execution of engaging events, fostering meaningful connections, and supporting a vibrant, active lifestyle for residents.

Responsibilities

• Perform all sales and leasing activities to achieve the property’s revenue and occupancy goals, including greeting and qualifying prospects, conducting property tours, showing apartments, processing applications, credit screening, criminal background checks, preparing leases, and ensuring smooth move-ins.
• Collect pertinent information from prospective residents at move-in and record it appropriately.
• Stay informed about current market and competitor conditions, collaborate with teams/leadership, and develop short- and long-term marketing plans to sustain occupancy.
• Design and execute marketing activities and events to drive traffic, including resident referral programs, employer outreach, and internet marketing tools.
• Use on-site property management software to track apartment availability, record leasing activities, manage resident/prospect data, and analyze critical demographic information.
• Ensure the property and show units meet company standards by inspecting tour paths, communicating maintenance needs, and merchandising show units and amenities.
• Follow up with prospects and new residents within 24 hours to ensure satisfaction and document all follow-ups during the sales process.
• Execute the property’s lease renewal program by preparing renewal letters, meeting with residents, and ensuring timely lease signings.
• Respond quickly and courteously to resident and client concerns, and take prompt action to resolve problems.
• Demonstrate customer service skills by treating residents, prospects, and guests with respect and addressing complaints sensitively.
• Attend community and networking events, align with local organizations, and participate in outreach marketing to generate new business leads.
• Complete financial, administrative, and other reports as assigned, and assist the Lifestyle Coordinator with event setup as required.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years of relevant experience in sales, marketing, internet, and customer service, with the ability to resolve complaints and complete financial records.
• Demonstrated ability to read, write, and communicate effectively to comprehend legal documents, sell apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, including generating leads, conducting presentations, qualifying prospects, and closing sales.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related tasks.
• Ability to adapt sales messaging to specific markets and professionals.

Physical Demands

• Work in an office environment with frequent exposure to outside elements (temperature, weather, odors, and/or landscape).
• Physically access all exterior and interior parts of the property and amenities.
• Push, pull, lift, or maneuver weights up to 25 pounds independently and 50 pounds with assistance.
• Stand for extended periods of time.
• Routine, local travel may be required for business meetings or market research.
• Flexible work schedule, including evenings, weekends, and/or holidays.

Skills

• Ensures Accountability – Holds self and others accountable to meet commitments.
• Action Oriented – Takes on new opportunities with urgency, high energy, and enthusiasm.
• Communicates Effectively – Develops and delivers clear communications tailored to different audiences.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Decision Quality – Makes timely, well-informed decisions to keep the organization moving forward.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Resourcefulness – Secures and deploys resources effectively and efficiently.
• Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands.
• Instills Trust – Gains confidence and trust through honesty, integrity, and authenticity.

Pay

The hourly range for this position is $25.00 - $27.00. Onsite property positions may be eligible for a monthly bonus program. Additional compensation factors include business requirements, prior experience, current skills, and geographical location.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits with low (or free basic) employee medical costs for employee-only coverage.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays, plus a birthday off after 1 year of service. Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Benefits are offered for full-time employees. For union and prevailing wage roles, compensation and benefits may vary due to collective bargaining agreements or local governing authority.