Student Associate - Junior Enterprise Site Support Engineer

We are seeking an IT Support Representative to join our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This on-site role focuses on tier I and II desktop, technical user, deskside, and cloud support.

About ITS Logistics

ITS Logistics is a premier Third-Party Logistics company providing creative supply chain solutions. We deliver the highest level of service, unmatched industry experience, and a laser focus on innovation and technology. Our purpose is to improve quality of life by delivering excellence in everything we do. We invest in your personal and professional growth, offering tools, resources, and support to help you unleash your full potential. Join our all-star team and be part of an organization that values collaboration, competition, and resilience.

Responsibilities

• Work on technology issues of varying complexity, analyzing situations, business processes, or data to identify solutions.
• Follow troubleshooting methodology to identify symptoms, scope, cause, and resolution of IT issues.
• Effectively communicate the status of reported problems to all necessary parties.
• Exercise solid judgment considering system functionality, business processes, policies, and procedures to determine appropriate actions.
• Develop action plans and seek opportunities for improvement.
• Document troubleshooting steps, communications, and resolution details in tickets for future reference.
• Provide hands-on support for desktop, software, and peripheral equipment issues.

Requirements

• Strong working knowledge of computer hardware and software, including desktops, laptops, printers, and networks.
• Working knowledge of Microsoft Windows desktop systems.
• Working knowledge of Microsoft 365, including Exchange, OneDrive, Teams, and Office Applications.
• Familiarity with Azure hosted environments, Azure AD, legacy Active Directory, and Windows server technologies.
• Ability to absorb and retain information quickly with strong attention to detail.
• Prior help desk experience is a plus.
• Working knowledge of Microsoft Intune is a plus.

Skills

• Exceptional customer service and interpersonal skills.
• Ability to present technical information in user-friendly language.
• Strong verbal, written, and telephone communication skills.
• Experience working in a team-oriented, collaborative environment.

Work Environment

This role operates in an office environment with an open seating floor plan. The position requires frequent use of computers, telephones, and other office equipment. The noise level is typical of an office setting, and the employee may experience frequent interruptions. The role involves regular sitting, talking, and hearing.

Benefits

For more information about our benefit offerings, please visit our careers page.