Student Associate - Junior Enterprise Site Support Engineer

We have an immediate opening for an IT Support Representative in our Enterprise Site Support Team at the ITS corporate headquarters in Reno, NV. This is an on-site opportunity; hybrid or remote work will not be considered.

About ITS Logistics

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology, our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience.

Responsibilities

• Handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support.
• Work on support requests from employees experiencing issues with computers, software, and peripheral equipment.
• Resolve issues using diagnostic and work order tracking tools, including hands-on desktop support.
• Work on technology issues with varying complexity, analyzing situations, business processes, or data to identify solutions.
• Follow troubleshooting methodology to identify symptoms, scope, cause, and solution to IT issues.
• Effectively communicate the status of reported problems to all necessary parties.
• Exercise solid judgment considering system functionality, business processes, policies, and procedures to determine appropriate actions.
• Develop action plans and seek opportunities for improvement.
• Document troubleshooting steps, communications, and resolution details in tickets for future review.

Requirements

Desired Technical Skills

• Working knowledge of computer hardware and software, including desktops, laptops, printers, and networks.
• Working knowledge of Microsoft Windows desktop systems.
• Working knowledge of Microsoft 365, including Exchange, OneDrive, Teams, and Office Applications.
• Working knowledge of Azure hosted environments, AzureAD, legacy Active Directory, and Windows server technologies.
• Ability to absorb and retain information quickly.
• Strong attention to detail.
• Prior help desk experience is a plus.
• Working knowledge of Microsoft Intune is a plus.

People Skills

• Ability to present information in user-friendly language.
• Exceptional customer service skills.
• Experience working in a team-oriented, collaborative environment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent telephone communication skills.

Work Environment

This job operates in an office environment with an open seating floor plan. The role uses a computer, telephone, and other office equipment as needed. The noise level is typical of an office, and the employee may encounter frequent interruptions. The employee is regularly required to sit, talk, or hear.