Student Assistant – Front Desk Reception

Campus Hospitality

Warmly greet and assist students, faculty, staff, and external visitors with a friendly and professional demeanor.

Communication Support

Efficiently answer, screen, and direct incoming phone calls and general email inquiries, maintaining high customer service standards.

Appointment Coordination

Help peers by scheduling student appointments with key campus offices, including the Bursar, PDSO, and Registrar.

Admissions & Info Desk Support

Provide accurate information about the university admissions process, campus services, and upcoming events to prospective students and visitors.

Safety & Compliance

Ensure standard campus security protocols are followed for visitor check-in and building access.

Other Duties

Afford to assist with light organizing, event prep, and other related projects as assigned.

Work Hours and Location

• Weekly: 1 pm - 2 pm (Monday - Friday).
• Weekly: 2 pm - 3:30 pm (Monday).
• Intermittent Coverage between 9 am - 5:30 pm for Receptionist paid time off.

Location: 100% on-site at our campus reception area. Remote work is not available for this role.

Minimum Qualifications

• Must be a currently enrolled student in good academic standing.
• Prior experience in a customer service, retail, or hospitality role (volunteer experience counts).
• Strong organizational skills and the ability to multitask in a busy environment.
• Excellent verbal and written communication skills.
• Comfortable using Microsoft Office Suite (Word, Excel) and Google Workspace (Docs, Sheets, Gmail).
• Ability to lift and carry items up to 20 pounds (e.g., mail packages or event flyers).

Preferred Qualifications

• Familiarity with campus layout, university resources, and general campus operations.
• Experience using database or appointment-scheduling software.
• Knowledge, Skills, And Abilities

• A strong customer-service mindset with a welcoming, helpful attitude toward peers and visitors.
• Absolute discretion and the ability to maintain confidentiality regarding student records.
• Ability to work reliably and independently during your scheduled shifts.
• Excellent interpersonal skills and comfort interacting with diverse populations, including faculty, leadership, and international guests.
• Strong attention to detail and a willingness to follow established front-desk procedures.

Physical Demands & Work Environment

• Work is performed primarily at the front reception desk.
• Must wear SFBU provided Polo or T-Shirt to shift.
• Physical activities include sitting or standing for extended periods, walking across campus, reaching, and occasionally lifting/carrying items up to 20 pounds.

Application Process

• To ensure full consideration, please submit the following:
• Cover letter
• CV/ Resume

Position Description

This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

San Francisco Bay University is an Equal Opportunity / Affirmative Action Employer: San Francisco Bay University is committed to providing equal employment opportunities for all employees and applicants for employment. San Francisco Bay University does not discriminate in employment opportunities or practices based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law. In accordance with federal and state disability laws, San Francisco Bay University provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU Human Resources at hrmgr@sfbu.edu.