Student and Partner Success Advisor

About the role

Brightspire Virtual School is seeking a strategic, relationship-driven Student and Partner Success Advisor to support engagement, retention, and long-term success for individual students and families as well as institutional partners. This role combines the personalized mentorship and advocacy elements of student success with proactive relationship management, onboarding, and support plan implementation for partnerships. The Student and Partner Success Advisor serves as a trusted advisor, ensuring students, families, and partners maximize the value of their relationship with Brightspire Virtual School through data-informed interventions, proactive communication, partnership management, and collaborative problem-solving.

Responsibilities

• Develop relationships with and serve as a primary point of contact for students, families, and partners, providing proactive outreach, guidance, and support.
• Use the Proactive Success Monitoring System to track student progress and identify needs and opportunities for targeted support strategies.
• Communicate clear, actionable support strategies to strengthen student engagement and promote continued progress.
• Use the Inspired Learner Framework™ to guide students in setting individualized goals and support growth in executive functioning skills.
• Encourage student engagement and belonging through participation in events, clubs, and enrichment opportunities.
• Help students, families, and partners navigate the virtual learning experience by clearly explaining academic expectations and school policies, and identifying available resources, and practical strategies for student success.
• Resolve concerns promptly while maintaining a high level of satisfaction and delight.
• Build meaningful relationships with students, families, and partners to enhance their overall experience and improve retention.
• Develop implementation plans that align partner goals with Brightspire’s programs and services.
• Facilitate onboarding activities for partners, districts, organizations, and educational institutions.
• Deliver ongoing support sessions to foster successful partnerships.
• Create and maintain onboarding best practices, resources, and documents.

Requirements

• Bachelor’s degree in education or a related field required; master’s degree preferred.
• 5+ years of experience in education, educational leadership, or a related field; ideally in a virtual setting.
• Knowledge of grades 6–12 education, including in-person and/or virtual learning models and instructional engagement strategies.
• Strong understanding of adolescent development and family dynamics.
• Ability to build trust with students, families, and partnership stakeholders.
• Experience working in a remote-first environment, a plus.
• High emotional intelligence, active listening skills, and a solutions-focused mindset.
• Proficiency in using digital communication tools and learning platforms.
• Exceptional verbal, written, and interpersonal communication skills.
• Cultural competency and a commitment to fostering inclusive, equitable experiences for all learners.

Core Competencies

• Coaching and Mentorship
• Student/Family/Partnership Engagement
• Customer Success Management
• Strategic Relationship Management
• Retention and Re-enrollment
• Data Analysis and Reporting
• Cross-Functional Collaboration
• Program Implementation
• Communication and Influence
• Problem Solving

Success Metrics

• Student retention and re-enrollment rates
• Student engagement indicators
• Family satisfaction and Net Promoter Score (NPS)
• Partner retention and renewal rates
• Partner onboarding effectiveness
• Account growth and expansion opportunities
• Student persistence and academic progress
• Achievement of organizational revenue and retention goals