Student Affairs Manager, Multicultural Center

About the role

The Multicultural Center Manager leads the day‑to‑day operations of the Wisconsin School of Business Multicultural Center, including student engagement initiatives, partnership development, staff supervision, resource management, and program assessment. As part of the integrated Multicultural Center, Business Emerging Leaders (BEL), and Precollege Programs portfolio, the Manager also coordinates cross‑unit initiatives and operational priorities that advance student success, strengthen program effectiveness, and support strategic goals across the portfolio. The position works closely with the Director to implement unit priorities and advance the mission of the Multicultural Center.

Responsibilities

• 25% – Manage student success programs and services: Lead implementation and evaluation of programs supporting student engagement, belonging, leadership development, retention, and academic success; oversee planning and execution of workshops, trainings, events, and student development initiatives; develop and implement operational plans aligned with Multicultural Center and portfolio priorities; support coordination and delivery of student success initiatives across the broader portfolio, including summer programs such as Precollege camps and Bridge to BEL; identify and recommend program improvements based on assessment findings and student needs.
• 20% – Oversee Multicultural Center operations and resources: Manage day‑to‑day operations of the Multicultural Center; establish and maintain policies, procedures, and service standards; coordinate facility operations, event logistics, equipment, technology, and resource management; ensure effective utilization of space and resources to support student engagement and community building; support operational planning and coordination for portfolio‑wide initiatives and programs.
• 15% – Supervise graduate staff and student employees: Supervise graduate assistants, peer leaders, and student employees; recruit, train, develop, and evaluate staff performance; establish work priorities and monitor completion of assignments; may exercise supervisory authority in accordance with university policies.
• 15% – Manage budgets and administrative functions: Oversee program and operational budgets; monitor expenditures and resource allocation; coordinate purchasing, contracts, reimbursements, and fiscal reconciliation activities; assist with annual planning and budget projections; support financial and administrative processes for selected initiatives across the broader student success portfolio.
• 10% – Lead assessment, reporting, and continuous improvement activities: Collect and analyze program participation, student engagement, and outcome data; develop reports and recommendations for leadership and stakeholders; implement assessment strategies to evaluate program effectiveness and inform decision‑making; track progress toward established goals and objectives across assigned programs and initiatives.
• 10% – Develop and maintain stakeholder partnerships: Build collaborative relationships with students, faculty, staff, alumni, employers, and community partners; represent the Multicultural Center and related portfolio initiatives on committees and collaborative projects; coordinate efforts that connect resources and opportunities for students; support communication and stewardship efforts with donors and external partners.
• 5% – Support school‑wide student success initiatives: Collaborate with campus and school partners on recruitment, transition, retention, and student success efforts; coordinate cross‑unit initiatives and operational priorities across the Multicultural Center, Business Emerging Leaders (BEL), and Precollege Programs portfolio; support planning and implementation of summer student success experiences, including Precollege programs and Bridge to BEL; support implementation of priorities established by the Director and school leadership.

Additional responsibilities

• Advises and enforces institution policies related to services in Student Affairs.
• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees.
• Serves as the program or unit liaison to internal and external stakeholder groups.
• Schedules logistics and secures resources to support the operational plans of the program or unit.
• Plans, organizes, administers, and manages processes and operations related to assigned area(s) of responsibility.
• May monitor the program budget and approve expenditures.
• Monitors, evaluates, and modifies processes, procedures, and/or standards, ensuring alignment with the institution’s mission, values, goals, and objectives, as well as all applicable laws and regulations.

Required qualifications

• Minimum 2 years professional experience in student affairs, student success, higher education administration, academic support, advising, retention, recruitment, or related areas.

Preferred qualifications

• Experience supervising staff and managing complex programs or initiatives.
• Demonstrated ability to develop collaborative partnerships across diverse stakeholder groups.
• Ability to create welcoming environments where students feel connected, supported, and engaged.

Education

Bachelor’s Degree required.

Compensation

The minimum salary for the position is $58,500. Actual starting salary will be based on experience and qualifications.

Benefits

The employee can expect generous vacation, holidays, and paid time off; competitive insurance and savings options; and retirement benefits. Detailed benefits information is available at https://hr.wisc.edu/benefits/.

Contact information

Caitlin Ziolkowski – crziolkowski@wisc.edu – 608‑263‑2975
Relay Access (WTRS): 7‑1‑1.