Student Accounts Manager

About the role

The Student Accounts Manager at Ohio Wesleyan University combines accounting expertise, operational leadership, and student engagement to support student success and the University's mission.

Responsibilities

• Manage all aspects of student billing, payment processing, cashiering, collections, and student account operations.
• Achieve accurate assessment of tuition, fees, payments, refunds, and account reconciliations.
• Develop and deliver financial literacy resources and educational programming that support informed financial decision-making.
• Provide financial counseling and payment guidance to students and families while supporting student retention and persistence initiatives.
• Serve as the functional administrator for the University’s student accounts system (PowerCampus Student Accounts).
• Develop, implement, and maintain internal controls, policies, and procedures that promote financial accuracy, compliance, and operational efficiency.
• Partner with Financial Aid, Enrollment Management, Student Success, Residential Life, the Registrar, Information Services, and other campus departments to provide exceptional service to students and families.
• Administer IRS Form 1098-T reporting and ensure compliance with applicable federal, state, and institutional regulations.
• Supervise Student Accounts staff, fostering accountability, continuous improvement, and outstanding customer service.

Requirements

• Minimum of five years of progressively responsible experience in Student Accounts or Bursar operations, accounts receivable, student accounts, or a related financial operations role within higher education.
• Strong customer service, communication, and interpersonal skills.
• Bachelor’s degree.
• Proficiency with Microsoft Excel and Microsoft Word.
• Ability to prioritize multiple responsibilities while maintaining accuracy and meeting deadlines.

Preferred Qualifications

• Experience in one or more of the following is strongly preferred: Financial counseling or financial literacy programming, Student retention or student success initiatives, IRS Form 1098-T reporting and FERPA compliance, Cashiering, accounts receivable, and collections experience, PowerCampus (Ellucian), Microsoft Dynamics GP, Flywire, Nelnet ePayment, or similar enterprise systems, Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, and data analysis, Process improvement, workflow automation, and operational efficiency initiatives and reporting, Supervisory experience and staff development.

What We’re Looking For

To succeed, the ideal candidate will enjoy solving complex financial challenges while building strong relationships with students, families, and campus partners. Strong analytical and problem-solving abilities, sound judgment, exceptional organizational skills, and the ability to communicate financial information effectively are essential.