Student Accounts Administrator

Duties

• Support student accounts operations including billing, payment processing, book vouchers, refunds, and collections
• Prepare, review for accuracy, and provide billing statements to students
• Deliver excellent customer service by providing direct student and/or parent support in managing student accounts by explaining tuition, fees, payment options, and related charges
• Manage the student refund process by preparing, reviewing, and entering the refunds for processing
• Cook up with vendors and internal departments to resolve student billing and payment discrepancies
• Manage student withdrawals and billing adjustments as needed
• Prepare billing invoices for a variety of programs including employer reimbursements, international colleges and programs, 529 Plans, military programs, etc.
• Process and ensure timely distribution of the annual 1098-T tuition tax forms
• Manage student account hold process in alignment with established policies and procedures
• Prepare and enter various fiscal processes including but not limited to entering journal entries into the financial system
• Collaborate with the office of Student Engagement to accurately bill room and board charges
• Apply rules, regulations, procedures, and guidelines governing financial aid, student billing and debt collections
• Pear with other departments on campus to build strong collaborative relationships focused on continuous improvement efforts
• Special projects or duties as assigned.

Minimum Requirements

• Ace an associate degree in finance, accounting, or related math or business field
• Have a minimum of two years of experience in accounts receivable, collections, higher education finance, or related field
• Show strong organizational skills with ability to prioritize and handle multiple tasks and work under pressure
• Show exceptional oral and written communication skills
• Show strong attention to details and accuracy of maintaining financial related data
• Show proficient computer skills, including knowledge with Google Suite, Adobe, and Microsoft Office
• Show knowledge of accounting principles, collection procedures, computerized accounting and student billing systems