Student Accounts Manager

Responsibilities

• Manage day-to-day student accounts operations, including billing, collections, payment posting, refunds, and account maintenance.
• Review and analyze student accounts, credit balances, and refund eligibility in accordance with federal regulations and school policies.
• Process and release student refunds, ensuring accuracy, proper documentation, and compliance with internal controls.
• Analyze and update Student Health Insurance billing, including required adjustments and prorated credits.
• Manage billing, charges, and reporting for special and non-standard programs, including Study Abroad and other international programs.
• Ensure accurate and timely posting of student payments, third-party payments, and vendor receivables.
• Apply and follow established school policies related to receivables, billing, and collections.
• Analyze outstanding balances and assist in resolving delinquent accounts within established guidelines.
• Clear students for registration and other activities upon receipt of payment or approved payment arrangements.
• Maintain invoicing and collection schedules for all student receivables.
• Maintain and update student payment plans, including coordination with third-party vendors and internal agreements.
• Cook with the Financial Aid Office to support accurate posting of loans, scholarships, and other aid.
• Perform monthly reconciliations of assigned general ledger and student accounts and assist with related journal entries as needed.
• Assist Finance and Accounting with escheatment processes related to unclaimed student refunds.
• Participate in process improvements and initiatives related to the Student Accounts Office.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor’s degree in accounting, business, or a related field.
• Three to five years of experience in a Student Accounts, Bursar, or higher education finance environment required.
• Intermediate accounting knowledge with demonstrated ability to analyze accounts and transactions required.
• Experience with student information systems and student accounts receivable processes, including billing, payments, collections, and refunds required.
• Ability to manage deadlines, prioritize work, and handle multiple responsibilities in a fast-paced environment.
• Effective verbal and written communication skills, with the ability to interact professionally with students, staff, and external partners.
• Ability to maintain confidentiality and comply with FERPA requirements required.
• Proficiency in Microsoft Office, including Microsoft Excel.

Preferred

• Experience with Ellucian Colleague or a comparable student information system.
• Experience supporting audits or year-end financial close activities.
• Experience in use of ACI Payments or other payment processing platform.