Structured Business Services Specialist

About the role

Pacific Life is seeking a Business Service Specialist to join the Structured Settlements Team in Omaha, NE. In this role, you will analyze structured settlement cases and help consultants achieve good order for contract issuance. This position sits on a team of 23 people in the Consumer Markets Division.

How You'll Help Move Us Forward

• Meet department productivity and quality standards
• Progress steadily through training on core functions, and demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients
• Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor
• Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication
• Make decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals
• Analyze complex case documentation, interpret and take appropriate action utilizing established procedures

Requirements

• 2-3 years of experience in a customer service-focused role, preferably financial services
• Effective critical thinking and problem-solving skills
• Strong verbal and written communication skills
• Commitment to driving an industry-leading customer service experience
• Comfort navigating across multiple technology platforms
• Ability to work effectively within a fast-paced team environment

Qualifications

• A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning
• Ability to read and interpret customer requests that may appear in inconsistent or varying manners

Pay

$23.84 - $29.14

Benefits

• Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation