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Street Outreach Manager (Field-Based) - California

Pacific Health Group · San Joaquin County, CA · 6 mo ago
HybridManagement$80k–$90k/yrFull-time

About the role

The Street Outreach Manager leads field-based outreach operations with a dual focus on generating high-quality member referrals into CalAIM Enhanced Care Management (ECM), Community Supports (CS), and Behavioral Health (BH), while building durable, strategic relationships with community-based organizations (CBOs).

Responsibilities

  • Lead and oversee outreach operations within hiring county
  • Spend time in the field supporting outreach staff, partners, and referral development
  • Manage outreach performance, referral pipelines, and partnership growth
  • Collaborate with ECM, CS, and Behavioral Health teams to ensure alignment and handoffs
  • Track performance metrics and adjust strategies in real-time
  • Build and maintain strong community presence across the county

Requirements

  • Experience: 5+ years in community outreach, healthcare, social services, or related field
  • Leadership experience supervising field-based or outreach teams
  • Strong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programs
  • Proven experience building and maintaining community partnerships
  • Strong communication, leadership, and relationship management skills
  • Able to manage multiple priorities and partnerships effectively
  • Strong technical proficiency, including CRM systems, reporting tools, and documentation platforms
  • Ability to analyze data and translate insights into actionable strategies

Qualifications

  • Ability to travel extensively within hiring county
  • Ability to work occasional evenings or weekends for community events
  • Ability to work in a hybrid, field-based leadership role
  • Reliable personal vehicle for daily work use
  • Successful completion of background check (including MVR)
  • Must be able to travel up to 60-70% within the county to conduct in person visits
  • Must successfully complete a Testlify skills assessment
  • Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend)
  • Must have effective Time Management skills
  • Must have internet speed of - 300+ mbps download and 25+mbps upload
  • Must be proficient in technology, including documentation systems, case management platforms, and communication tools
  • Must be willing to work occasional evenings and weekends as needed

Skills

  • Data analysis
  • Community engagement
  • Relationship management
  • Project management
  • Technical proficiency

Benefits

Compensation & Benefits
Salary Range: $80,000.00 - $90,000.00 annually, depending on experience, qualifications, and internal equity
Monthly stipend
PTO + paid sick time
11 paid holidays (including birthday and floating holiday)
4 paid volunteer hours per month
90% employer-paid employee-only medical benefits
Flexible Spending Account (FSA)
Short-term & long-term disability, AD&E
Employee Assistance Program (EAP)
401(k) with company match
Professional development opportunities
Quarterly in-person events
Employee discount programs

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