Manager Street Outreach

About the role

The Street Outreach Program Manager leads a multidisciplinary mobile outreach team serving individuals experiencing homelessness in community settings and on designated public transportation routes. This role supervises Street Outreach Specialists, ensures effective day-to-day outreach operations, coordinates services with transit and community partners, and supports program compliance and performance reporting requirements.

Responsibilities

• Provide day-to-day supervision, coaching, and support to Street Outreach Specialists and mobile outreach staff.
• Develop and manage outreach schedules and deployment plans for community-based outreach and designated public transportation routes.
• Ensure adequate staffing coverage across shifts, routes, and priority outreach areas.
• Lead regular team meetings, case conferencing, and operational planning sessions.
• Maintain collaborative relationships with program partners to improve service coordination and system navigation for participants.
• Develop, implement, and monitor systems to support effective client inflow, engagement, referrals, service linkage, and outflow to shelter, interim housing, treatment, or permanent housing placements.
• Track and analyze program performance indicators, outreach contacts, engagement outcomes, housing placements, and other key performance metrics.
• Recruit, onboard, train, and evaluate outreach staff.
• Support staff in addressing barriers related to housing access, behavioral health, transportation, benefits, and crisis intervention.
• Conduct safety debriefings and review critical incidents with staff to support learning and improvement.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration, Psychology, or related field required; Master’s degree preferred.
• Minimum of 3–5 years of experience in homeless services, street outreach, behavioral health, crisis intervention, or related human services programs.
• Minimum of 2 years of supervisory or program management experience preferred.
• Experience working with unsheltered populations and individuals experiencing mental health and substance use challenges required.
• Experience coordinating services with public transportation systems, municipalities, or multidisciplinary outreach teams preferred.

Skills

• Bilingual Spanish and English fluency highly desirable.
• Strong understanding of Housing First, trauma-informed care, harm reduction, motivational interviewing, and crisis intervention practices.
• Effective supervisory and leadership skills.
• Effective crisis intervention skills.
• Knowledge of issues related to homelessness, poverty, mental health, and substance use.
• Knowledge of homeless response systems, coordinated entry, and community resources.
• Ability to lead mobile field-based teams in dynamic and high-pressure environments.
• Strong organizational, communication, and problem-solving skills.
• Experience with data collection, KPI reporting, HMIS, and program compliance requirements.
• Ability to build collaborative relationships with diverse stakeholders and community partners.
• Demonstrated ability to analyze program performance and implement operational improvements.
• Ability to keep appointments punctually, be organized and demonstrate accountability and follow through.
• Openness to new ideas and skills and commitment to learning though reading and with hands-on-training.
• Ability to problem-solve and make decisions in chaotic and/or stressful situations.
• Strong interpersonal and direct communication skills.
• Represent the agency in a professional and ethical manner.
• Ability to maintain an active team approach with all staff in all work-related situations and with the staff of other agencies/organizations.
• Ability to write routine reports and correspondence.
• Ability to maintain accurate records in compliance with applicable regulations and standards.
• Certified in Microsoft Office tools and inputting services in an online database.

Benefits

HOUSING FORWARD offers a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

$76,000 annually

Schedule

Flexible schedule to accommodate fieldwork and outreach operations.