Strategy & Operations Lead

About the role

We’re hiring a Strategy & Operations Manager to take on some of the highest-leverage problems and initiatives at Tabs, reporting into the founding team.

In practice, the role splits its time across two flavors of work. The first is strategic: cross-functional initiatives, major projects and initiatives. The second is operational: owning the end-to-end coordination of product launches and ongoing feature adoption.

What You’ll Do

• Own ambiguous, high-priority problems end-to-end
• Use data to build the analysis needed to make decisions with conviction
• Design and run cross-functional initiatives spanning Product, GTM, Finance, Operations and other teams as needed
• Turn one-off analyses into durable systems, playbooks, and automation so the next person doesn’t start from scratch
• Act as a thought partner to the leadership team on questions that don’t have obvious answers
• Drive go-live readiness across every new product or major feature release — coordinating Product, Engineering, Product Marketing, Implementation, Customer Success, and Support
• Define and manage phased launch cohorts for betas and pilots
• Run post-launch retrospectives and build repeatable processes and feedback loops between Product and customer-facing teams
• Support product adoption across key product areas — flagging customers who are live but underutilizing important features
• Partner with CS, Marketing, and Product to design and run targeted adoption programs for at-risk or low-adoption segments
• Surface adoption signals back to Product to inform roadmap prioritization
• Own planning and execution across 3–5 major programs at a time — spanning feature launches, customer migrations, and strategic initiatives

Who You Are

• 4–8 years of experience in a high-growth startup, B2B SaaS or AI (product, strategy, or operations), consulting, investment banking, or PE/VC, with a strong preference towards 2+ years of experience in a product-driven operating role
• Proven ability to drive complex, cross-functional programs to completion by leading through influence, not authority
• Systems thinking: you can zoom out to see the whole program and zoom in to spot exactly where things are breaking down
• Exceptional organizational instincts: you thrive with many moving pieces, surface the right information to the right people, and ensure nothing falls through the cracks
• Crisp written and verbal communication
• Comfort operating at the intersection of Product/Engineering and customer-facing teams
• Bias toward action: you don’t need a perfect process to start making something better
• Genuine curiosity about fintech, AI, and how a modern AI company actually runs