Strategy Insights & Planning Associate Consultant - Transformation & Change Management

About the role

Strategy Insights and Planning teams at ZS partner with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

Responsibilities

• Partner with clients to design and execute large-scale transformation initiatives across strategy, operations, technology, and organizational effectiveness
• Support organizational transformation efforts including operating model design, governance structures, process optimization, and future-state organization design
• Lead workstreams focused on change management, stakeholder engagement, change readiness, communication planning, and adoption strategies
• Facilitate client workshops and working sessions to align stakeholders, define priorities, and drive decision-making
• Develop transformation roadmaps, implementation plans, and PMO governance processes to support successful execution
• Audit current-state business processes, identify improvement opportunities, and design scalable future-state solutions
• Collaborate with cross-functional client teams to coordinate complex transformation programs and ensure alignment across business functions
• Support marketing and digital transformation initiatives, helping organizations improve customer engagement, commercial effectiveness, and operational performance
• Apply structured problem-solving approaches to address organizational, workforce, and operational challenges
• Monitor transformation progress, identify risks and dependencies, and recommend mitigation strategies to keep initiatives on track

Requirements

• 2-5 years of consulting, transformation, organizational effectiveness, change management, workforce advisory, human capital, or operational excellence experience
• Demonstrated experience leading or supporting organizational change initiatives, technology implementations, process transformations, or operating model redesigns
• Knowledge of change management methodologies, stakeholder engagement strategies, and organizational adoption frameworks
• Experience working within PMO structures, governance models, or large-scale transformation programs
• Strong workshop facilitation and stakeholder management skills, including the ability to influence cross-functional teams and senior leaders
• The ability to translate complex business challenges into actionable recommendations and implementation plans
• Experience developing roadmaps, process maps, business cases, governance frameworks, and executive-level presentations
• Strong analytical and problem-solving skills with the ability to balance strategic thinking and execution
• Relevant functional experience may include: Organizational Transformation, Organizational Design, Change Management & Change Enablement, Human Capital Advisory, Workforce Transformation, Workforce Strategy, Operating Model Design, PMO & Transformation Office Leadership, Process Improvement & Process Excellence, Governance & Decision-Making Frameworks, Marketing Transformation, Digital Transformation, Operational Excellence, Future of Work Initiatives

Qualifications

• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Skills

• Strategic thinking
• Problem-solving
• Change management
• Stakeholder engagement
• Workforce transformation
• Organizational design
• Technology implementation
• Process optimization
• Communication planning
• Change readiness
• Implementation planning
• PMO governance
• Transformation roadmapping
• Business case development
• Executive-level presentations

Benefits

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

Pay

Competitive compensation and benefits package

Schedule

Hybrid working model with flexibility between remote and on-site work