Strategy Insights & Planning Associate Consultant - Cloud Patient Support Services

What You’ll Do

• Create cloud-based Patient Support Services programs and platforms.
• Support end-to-end delivery of Patient Support Services technology solutions, working closely with senior consultants, architects, and client stakeholders.
• Support requirements gathering workshops for PSS programs including: Enrollment & intake, Case management, Benefits verification, prior authorization, Patient engagement and education, Document business requirements, user stories, and acceptance criteria.
• Understand and apply program SOPs, compliance, and PHI considerations.
• Configure and support solutions on: Salesforce Health Cloud, Salesforce Life Sciences Cloud, Salesforce Experience Cloud.
• Aid in defining workflows, validations, and program logic.
• Support Experience Cloud portals for patient, provider, or field users.
• Collaborate with developers to clarify functional intent and validate builds.
• Participate in Agile delivery activities including sprint planning, demos, and retrospectives.
• Support UAT planning, test scenario creation, and defect validation.
• Affirm documentation is up to date and delivery standards are followed.

What You’ll Bring

• 3-6+ years of experience in Patient Support Services technology implementations.
• This role is ideal for candidates with hands-on PSS domain experience who can translate business requirements into functional designs and Salesforce configurations under guidance.
• Strong understanding of pharma PSS operations and workflows.
• Hands-on familiarity with Salesforce Health Cloud / Life Sciences Cloud.
• Working knowledge of Salesforce objects, workflows, reports, and dashboards.
• Strong analytical and documentation skills.
• Ability to work in fast-paced, Agile environments.
• Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations.
• Exposure to patient support programs for rare disease, specialty, or cell & gene therapy programs.
• Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects.
• Fluency in English.
• Client-first mentality.
• Intense work ethic.
• Collaborative spirit and problem-solving approach.

How You’ll Grow

• Cross-functional skills development & custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions.

Perks & Benefits

• Comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development.
• Robust skills-building programs.
• Multiple career progression paths.
• Internal mobility paths.
• Deeply collaborative culture.
• Flexible and connected way of working.
• Hybrid working model.
• Opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.