Strategy Insights & Planning Consultant - Cloud Patient Support Services

What You’ll Do

• Work with project leadership to define project scope, develop approach and manage functional workstreams across Patient Support Services and Cell & Gene therapy programs.
• Lead requirements discovery workshops with client stakeholders across Patient Services, Market Access & Reimbursement, Field Reimbursement, Nurse Educator teams and Cell & Gene Therapy programs.
• Conduct issue analysis, develop hypotheses and translate business needs into clear functional designs and delivery plans aligned with program SOPs, compliance and audit requirements.
• Own functional solution design for Salesforce Health Cloud and/or Life Sciences Cloud, including scalable data models, workflows and automation patterns.
• Review and validate technical designs from a functional and business lens, acting as a bridge between client stakeholders and technical delivery teams.
• Lead project task execution, including UAT planning and execution, defect resolution, support for data migration, integrations and reporting requirements.
• Design and execute qualitative and quantitative analyses to test hypotheses, synthesize findings and present recommendations and trade-offs to client leadership.
• Provide thought leadership and innovation within projects and practice areas, including contributing reusable assets, accelerators and best practices in PSS technology.
• Participate in business development through solution demos, proposals and RFP responses.
• Coach and mentor junior team members, review deliverables and support global, multi-vendor project teams.
• Travel to global offices as required to collaborate with clients and internal project teams.

What You’ll Bring

• MBA, bachelor’s, or advanced degree with a strong academic record
• 5–8 years of relevant consulting, patient support services, or techno-functional delivery experience
• Strong hands-on experience in Patient Support Services implementations, including Hub Services, Market Access, Reimbursement and Patient Engagement workflows
• Deep understanding of Cell & Gene Therapy and advanced therapy support models preferred
• Proven experience with Salesforce Health Cloud and/or Life Sciences Cloud, including understanding of data models, integrations and platform capabilities
• Ability to independently drive client conversations, facilitate decisions and manage senior stakeholders
• Strong analytic problem-solving skills, with experience troubleshooting interactions across databases, operating systems and applications
• Experience working in global, multi-vendor delivery environments and managing virtual teams
• Exposure to AI-enabled or data-driven PSS solutions is a plus
• High motivation personal initiative and client-service orientation
• Effective written and verbal communication skills, attention to detail and collaborative problem-solving approach
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach