Strategy Director

About the role

The Director, Patient Services will manage the day-to-day relationship with assigned pharmaceutical customers, including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders. They will provide subject matter expertise related to past industry experience during projects, perform research and analysis, and draft/update project deliverables and well-organized presentations.

Responsibilities

• Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders.
• Provide subject matter expertise related to past industry experience during projects as appropriate.
• Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends, changes, and expand individual subject matter expertise.
• Can resolve and/or escalate issues in a timely fashion.
• Draft / update project deliverables and well-organized presentations to a high level of quality.
• Partner with internal/external resources in cross-organizational/functional development projects (i.e., workflow process analysis, system enhancements; etc.).
• Takes both a strategic and tactical approach to projects by providing guidance and leadership while also developing tools, materials, and other deliverables for clients.
• Assist with program design and development and/or program optimization.
• Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person where needed.
• Ensure all client contractual deliverables are met as it relates to project scope and that expectations for overall satisfaction are achieved.
• Understand the core program requirements/intent and communicate effectively with project and client team, as well as external audiences.
• Deliver structured problem solving, research, and analysis with guidance; distill insights from analysis and draft potential strategic recommendations.
• Resolve and/or escalate issues in a timely fashion.
• Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering Archbow core values and leadership behaviors.

Requirements

• Bachelor’s Degree required in Medical Sciences, Marketing, or Business preferred from an accredited institution.
• Strong background with at least 7 years’ industry related experience.
• Strong record of high performance and consistent results with the ability to work independently.
• Strong oral and written communication skills, a polished executive presence, and the ability to influence, including with members of C-suite client stakeholders.
• Proficient in Microsoft PowerPoint, Excel and Word.

Skills

• Action Oriented: Proactively identifies appropriate action items and the ability to complete action items efficiently and effectively within scheduled timeframes.
• Collaborative: Leads workstreams within a project and illustrates the ability to build partnerships with team members & external partners and works collaboratively with both internal and external stakeholders.
• Communicates Effectively: Ability to communicate to internal and external stakeholders at the same level of quality. Demonstrates structured thought and communication processes to convey a clear message for the unique needs of each project.
• Customer Focus: Ability to understand the client, continue to develop deeper insights and identify opportunities that benefit the customer and the organization.
• Decision Quality: Recognizing that there are a variety of solutions and appropriately gathers broader perspectives to incorporate into deliverables.
• Instills Trust: Proven success in delivering high quality results.
• Manages Ambiguity: Ability to effectively lead workstreams/deliverables with uncertainty and ambiguity yet advancing the deliverable forward to meet project expectations.
• Nimble Learning: Demonstrates on the job/in the moment learning and applies new knowledge to the situation and can pivot as needed.
• Resourcefulness: Within the project/deliverables, orchestrates multiple activities simultaneously to accomplish a goal.
• Situational Adaptability: Demonstrates on the job/in the moment learning and applies new knowledge to the situation and can pivot as needed.