Strategy and Special Projects Lead, Supply Chain Operations
About the role
Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals
Build our data architecture and implement automated systems that transform operations from reactive to proactive
Lead mission-critical projects with a hands-on approach: Develop clear roadmaps aligned with leadership vision and stakeholder needs
Coordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless execution
Run focused stand-ups that maintain momentum and accountability
Elevate operational performance: Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scale
Solve complex operational challenges with innovative solutions
Turn data into actionable insights that drive strategic decisions
Create documentation that ensures knowledge transfer and sustainable implementation
Validate new processes with methodical testing to guarantee flawless deployment
Requirements
- 8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environments
- Proven track record of leading complex, high-impact Operations projects from conception to successful implementation
- Hands-on, roll-up-your-sleeves mindset: comfortable getting into the details, doing the work alongside the team, and directly solving problems—not just providing strategic direction or managing from a distance
- Strong analytical skills for data-driven decision making
- Exceptional attention to detail and organizational abilities
- Clear communication skills that bridge departmental boundaries
- Comfortable with ambiguity and a solutions-focused approach
- Experience creating effective SOPs and operational frameworks
Bonus points for
- Experience with e-commerce fulfillment operations and refurbishment
- Knowledge of emerging operations technologies
- Track record in change management
- Experience with Reverse Logistics management
- Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team