Supply Chain Operations Lead

Description

The Supply Chain Operations Lead ensures vendor invoice and work order contractual compliance by collaborating with cross-functional teams to deliver accurate, timely invoicing. This role drives process improvements, establishes governance routines, and resolves compliance issues across vendor management, sourcing, facilities management, finance, and procurement central services.

What This Job Involves

• Work Order & Invoice Compliance
• Ensure rate cards and recurring work schedules align with vendor contracts and are managed appropriately in Corrigo (JLL's Centralized Maintenance Management system)
• Draft recurring work schedules and loader files with Sourcing partners
• Review monthly reports to add, edit, or suspend schedules in partnership with the Account Business Operations Analyst (BOA)
• Manage work order invoice interface errors and investigate root causes to prevent recurrence
• Manage Landlord and Non-Connected Vendor Authorized No Charge processes
• Vendor & Stakeholder Management
• Liaise with vendors to resolve invoicing and work order inquiries including rate cards and recurring work schedules
• Monitor vendor performance data in Corrigo and support corrective actions
• Absorb Vendor Open Accounts Receivable (AR) reviews and track timely resolution
• Process Excellence & Governance
• Develop and enforce operational procedures and Standard Operating Procedures (SOPs)
• Create work order management best practices for suppliers
• Lead change management strategies to enhance vendor and operational performance
• Provide Facilities team support with work order management and training
• Resolve BTAP (Bill to Account Payable) exceptions
• Analytics & Reporting
• Deliver supply chain data, analytics, and reporting
• Oversee JBS (JLL Business Services) activities related to COI (Certificate of Insurance)

Skills & Competencies

• Strategic thinking with strong implementation capabilities
• Advanced proficiency in Microsoft Excel (data analysis, pivot tables, reporting)
• Excellent written and oral communication skills for stakeholder engagement at all levels
• Ability to mentor colleagues and provide technical guidance
• Strong organizational skills with capacity to manage multiple priorities independently
• Professional composure under pressure
• Detail-oriented and self-motivated with strong organizational skills and the ability to handle and follow through on multiple priorities in a changing environment

Education/Experience

• 3–5 years in facilities management, vendor management, or supply chain operations
• 2+ years working with Corrigo or similar work order management systems
• Demonstrated experience leading process improvements and establishing governance frameworks
• Project management experience preferred
• Bachelor's degree in supply chain management, facilities management, business administration, or related field preferred
• Associate's degree with equivalent experience considered