Strategy and Operations Lead, Provider Growth

About the role

As our Strategy & Operations Lead, Provider Growth, you'll own one of Prosper's most critical scaling challenges: expanding our clinical capacity to meet growing demand for high-quality mental health care. As we continue to grow, traditional clinician recruiting approaches alone will not be enough — we'll need to rethink how we attract, convert, and maximize clinical talent.

Responsibilities

• Own the strategy and execution behind building a scalable provider growth engine.
• Combine workforce planning, analytics, experimentation, and operational problem-solving to identify the biggest constraints on clinical capacity and develop creative solutions to overcome them.
• Explore opportunities across sourcing strategy, talent pools, clinician incentives, licensing models, utilization, and other operational levers to unlock growth.
• Develop and execute operational experiments to improve efficiency, prioritize initiatives, and build repeatable systems that scale.
• Create the frameworks, dashboards, operating rhythms, and accountability mechanisms needed to manage clinical capacity as Prosper grows.
• Partner cross-functionally to drive outcomes, ensuring we are solving the highest-impact problems.
• Build and scale a high-performing team, defining the organizational structure, processes, and talent needed to support provider growth at scale.

Requirements

6–8 years of experience in strategy & operations, business operations, consulting, investment banking, growth, or another analytical and operational role. Experience working in a fast-paced startup environment is required.

Qualifications

• Strong strategic problem solver. You know how to break down ambiguous problems, identify the highest-impact drivers, and build clear plans to achieve measurable outcomes.
• You naturally think from first principles and are comfortable challenging assumptions.
• Exceptional ownership. You take ownership of outcomes, not just tasks. You have examples of independently driving complex initiatives, moving metrics, and pushing projects forward even when there is no clear playbook.
• Analytical and data-driven. You are comfortable building models in Excel/Google Sheets, analyzing data, identifying trends, and translating insights into decisions.
• Creative and resourceful. You thrive when the obvious solution isn't enough. You have demonstrated the ability to find unconventional approaches, test quickly, learn from results, and scale what works.
• Experienced operator and team builder. You have experience building teams, functions, or operating structures. You know how to create clarity, establish accountability, and design systems that allow teams to perform at a higher level.
• Strong cross-functional communicator. You can influence stakeholders across different teams, communicate clearly with executives, and align teams around shared goals.
• Startup mindset. You are comfortable operating in ambiguity, moving quickly, and taking on whatever is needed to solve important problems.
• Mission-driven. You care deeply about improving access to high-quality mental health care and want your work to have a meaningful impact on autistic and neurodivergent adults.