Provider Operations & Strategy Lead

About the role

The Provider Operations & Strategy Lead will build the operations and infrastructure that give every clinician who calls Sailor home an exceptional experience. This role involves representing the voice of the provider across the company, managing day-to-day operations, building support into an operating system, writing and enforcing operational policies, delivering hard conversations, and coaching the provider support team.

What we're looking for

• 3+ years of experience, with at least one of: prior ops or product role at a fast-growing startup; consulting or finance experience.
• Demonstrated track record of exceptional achievement in at least one dimension.
• Thrives in ambiguity — and structures it. Doesn't freeze without a playbook. Pattern-matches across situations and builds repeatable systems from messy problem spaces.
• Meticulously organized: Most likely praised by your teachers or peers about your to-do lists and organizational skills. You stay on top of time-sensitive tasks and attack projects proactively.
• Direct, high-stakes communicator. Can deliver hard messages clearly to external stakeholders — providers who can churn — without burying the point to protect the relationship, or blowing it up by being tone-deaf.
• People management instinct. You know how to improve someone else's output without owning it for them. You coach to the actual gap, not around it.
• Ai operator. You build systems on Claude or ChatGPT to move faster and do more with less – either in your work or personal life.
• Takes work personally. The clinician experience and the patient experience are directly connected. You feel that.