Strategy and Operations

Strategy and Operations

This role is ideal for someone who enjoys tackling ambiguous problems, building alignment across teams, and driving solutions from idea to implementation. One month you may be improving partnership performance, the next you may be helping scale a new product line, optimize manufacturing operations, or lead a company-wide initiative. No two quarters look the same.

You will report directly to the Chief Strategy Officer and work closely with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships.

• Serve as an internal consultant and operator, identify, prioritize, and solve some of Candid’s most important business challenges
• Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams
• Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution
• Monitor partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth
• Own key funnel metrics and business performance reporting for Candid’s product offerings
• Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance
• Program manage key strategic initiatives supporting growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts
• Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes
• Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning and manufacturing workflows
• Use data, experimentation, and operational rigor to measure impact and continuously optimize processes across the business

Requirements

• 4–7 years of experience in strategy, management consulting, business operations, operations leadership, or a related field
• Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results
• Prominent track record of leading complex cross-functional initiatives from strategy through execution
• Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact
• Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes
• Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred
• Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective
• Strong project and program management capabilities with an ability to manage multiple priorities simultaneously
• Clear results orientation with a bias toward action and ownership
• Demonstrated ability to build scalable processes and operational systems in fast-paced environments
• Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus
• High intellectual curiosity and a willingness to dive deep into unfamiliar problems
• Comfortable operating in dynamic environments where priorities evolve quickly
• Willingness to travel up to 30%, including international travel

Benefits

Competitive compensation
Stock option plan to give our employees a direct stake in Candid’s success
Unlimited PTO to give our employees a little extra R&R when they need it
Work from home stipend
Comprehensive health coverage (medical, dental, vision) and generous parental leave
Significant discount on our customized treatment plans and aligners

Pay & Perks

Our range for this role is $155,000 - 170,000. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have an option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors.

EEOC

We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about.

Our Culture

- Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more.
- Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes.
- Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement.
- Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate.
- Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success.

Application Instructions

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