Strategy and Operations

About Traversal

Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise. Production complexity outpaces manual engineering, and AI‑generated code is widening that gap. Traversal autonomously understands and reasons across the largest, most complex production environments to diagnose, fix, and prevent incidents, freeing engineers from endless firefighting.

Today Traversal operates in mission‑critical environments at some of the world’s largest enterprises. The team combines AI researchers from MIT, Harvard, Berkeley, Columbia, and Cornell with technical staff and operators from Google, Meta, Datadog, ServiceNow, and Citadel Securities. Traversal is backed by Sequoia Capital, Kleiner Perkins, Hanabi, NFDG, and American Express Ventures.

The Role

As a Strategy & Operations hire reporting to the Head of Operations, you will partner on Traversal's highest‑priority cross‑functional initiatives—from pricing and packaging to closing complex deals and executing the annual operating plan. This generalist seat tackles ambiguous, high‑stakes problems, scoping, analyzing, and driving them to execution end‑to‑end.

Responsibilities

• Own cross‑functional strategic projects end‑to‑end—scoping, analysis, and implementation—partnering with Sales, Product, Finance, and Engineering as needed.
• Help get complex deals to the finish line by supporting structuring, internal approvals, and cross‑functional coordination to clear blockers.
• Own key parts of the annual operating plan process: track progress against goals, flag risks early, and help leadership course‑correct.
• Build financial and operational models to support decision‑making across the business.
• Build scalable, AI‑native systems to streamline workflows and distribute insights across the business.
• Act as a thought partner to executives on ambiguous, high‑stakes problems—bringing structure and a point of view, not just analysis.

Requirements

• 4–6 years of experience, ideally 2–3 years in management consulting, investment banking, or private equity, followed by 1–2 years in an operating role at an early‑stage startup.
• Track record of owning ambiguous, cross‑functional projects end‑to‑end with minimal oversight.
• Strong quantitative and analytical skills; comfortable building structured frameworks from scratch.
• Excellent written and verbal communication—able to synthesize complex problems into clear recommendations for executives.
• High ownership mentality—bias toward action, comfortable operating with limited process or precedent.
• Generalist mindset: excited to work across pricing, deals, planning, and whatever the business needs next.
• Nice to have: financial fluency and experience building models (FP&A, LTV/CAC, pricing models, revenue build, unit economics).
• Comfort leveraging AI tools to move faster and raise output quality.
• Prior experience in a deal desk, pricing, or GTM strategy function.

Compensation

The U.S. base salary range for this full‑time, in‑person role in New York is $175,000 – $250,000, plus equity and benefits. Compensation is determined by experience, skills, and job‑related knowledge.

Why You Should Join Us

• Opportunity to tackle hard, meaningful problems with real ownership from day one.
• Collaborate with a team that challenges you to grow, learn constantly, and define a new category of infrastructure software.
• Competitive salary and equity packages, health insurance, fertility benefits, and flexible time off.
• Tech‑setup stipend and a great office environment.
• Lunch & dinner, in‑office snacks, team happy hours, outings, and an annual company offsite.
• Built‑in time to collaborate across teams.
• Fully in‑office, 5 days a week, based in New York near Madison Square Park.